Chris Rochelle Email & Phone Number

Hernando, Ms, Us

Chicago, Illinois, United States

Currently, I am working as a Partner Success Manager at Syndigo, I maintain effective communication between partners and account executives while serving as a primary point of contact. I develop business plans with partners and leverage external partnerships to support clients. I respond to product queries and provide support by conducting bi-weekly calls with multiple partners. I initiate a monthly retail update call for partners to receive up-to-date information about retailers. I facilitate various co-marketing initiatives and partner-sponsored client events.Highlights of accomplishment in this role include:➙ I chaired multiple training sessions to conduct deep dives into Syndigo platforms with Partner teams for partner education.➙ I added four key partners to the Partner Advisory Board, including three women on the board, to elevate women's voices.➙ I achieved substantial sales and profit growth by facilitating connections between partners and Syndigo client account teams.

Chicago, Illinois, United States

As a Customer Success Manager, I oversaw 17 mid-market and enterprise accounts while understanding clients’ needs and demonstrating empathy. I supported clients in utilizing and maintaining platforms and nurtured enduring relationships with clients.Highlights of accomplishment in this role include:➙ I achieved 98% client retention and satisfaction by presenting product value to clients and turning six previously undermanaged clients valued at $1M per year.➙ I expanded the book of business from $3M to $3.6M by identifying and capitalizing product upselling opportunities and securing contract renewal with existing accounts.

Olive Branch, Mississippi, United States

While serving as a Real Estate Agent at eXp Realty, I coordinated all aspects of real estate transactions, including contract negotiation and home inspections while collaborating with clients, lenders, inspectors, and other industry professionals. I closed residential sales and achieved substantial growth by generating and converting high-quality leads from multiple sources, delivering superior customer service, and maintaining client relationships.Highlights of accomplishment in this role include:➙ I closed five real estate sales, primarily residential properties in a month while communicating with both parties as a buyer and seller’s agent.➙ I generated $3M and $2.7M in incremental sales by completing 18 transactions and 14 transactions in 2021 and 2022, respectively.

Newton, Massachusetts, United States

Throughout my tenure as a Project Manager of Software Implementations at EdAssist By Bright Horizons, I managed software implementation projects for new clients while collaborating with development, engineering, sales, and client teams to ensure finalization of deliverables within pre-defined time, quality, and budget constraints. I employed effective project management methods and coordinated with clients to ensure the availability of required resources.Highlights of accomplishment in this role include:➙ I achieved a 97% on-time completion rate for clients’ product launches by setting work scope and expectations, optimizing project operations, and ensuring communication across various departments.➙ I attained a 99% client satisfaction rate and managed around 20 SSO connections.

Newton, Massachusetts, United States

.As an Employee Services Supervisor, I maintained productive working relationships with customers by ensuring regular communications with clients, handling escalations through support tickets, and continually collaborating with multiple departments/business units.Highlights of accomplishment in this role include:➙ I ensured 100% SLA compliance for a multimillion-dollar client by supervising 15 direct reports, scheduling work assignments, and delegating tasks to staff members.➙ I achieved and maintained 100% employee retention.➙ I delivered new-hire training to 12 employee service coordinators.➙ I received positive feedback from coordinators and four out of five performance review ratings.

Newton, Massachusetts, United States

In this capacity, I was promoted from a part-time to a full-time role for demonstrating unwavering commitment to high standards of performance excellence. I managed seven clients, responding to support tickets from employee questions, and resolving and escalating problems.Highlights of accomplishment in this role include:➙ I maintained 98% accuracy while processing 100-150 applications daily submitted by employees of clients. ➙ I consistently met 100% of the 48-hour SLA requirement while handling 5-10 support tickets with poise and professionalism.