Christopher Rocha Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

- Led teams comprised of 10-12 people and handled all supervisor responsibilities, including training scorers, monitoring scorer’s progress, tracking project statistics, etc.- Analyzed students’ responses to various state examinations and scored those responses based on complex scoring criteria developed and implemented in conjunction with educational boards and institutions- Achieved above average consistency and accuracy while simultaneously evaluating a high volume of student responses

Tampa/St. Petersburg, Florida Area

- Analyzed complex problems associated with foreclosure investigations and resolved them as quickly as possible- Developed policy and procedure guidelines for the Skip Customer Service department in order to standardize multifaceted processes- Utilized database resources to conduct investigations for the purpose of locating subjects involved in foreclosure proceedings as well as to maintain electronic records and case file information within the internal network- Reviewed legal affidavits for accuracy and to ensure they are compliant with court requirements- Customized client services by request within company guidelines- Created and utilized tracking documents for client services using Microsoft Excel and Word- Collaborated between the varying departments within the organization and acted as a liaison between intra-departmental communications and acted as a support to the status department

Tampa/St. Petersburg, Florida Area

- Performed home visits with clients and trained them in skills needed to achieve independent living, including budgeting, applying for government assistance, medication management, etc.- Assisted clients by linking them with needed resources in the community, such as public health care, public transportation, and the Division of Vocational Rehabilitation (gov. assistance, SSI, food stamps, etc.)- Conducted psycho-educational sessions in a group setting; teaching clients communication, personal hygiene, stress management, and other life skills and developed individualized treatment plans for patients of the facility- Completed required legal documentation and client progress reports in accordance with internal and state policy- Managed a caseload of individuals with mental disabilities and impairments while providing and facilitating resources within the community to promote immersion and inclusion- Interacted with clients’ families to determine

Bachelor’S Degree, Sociology

Master’S Degree, Social Work, 4.0