Chris Scala Email and Phone Number
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If I wasn't stuck behind a computer right now, I'd be on a mountain with a sandwich in my backpack looking for a place to have a scenic picnic... But hey — everything costs something.It's not that I don't like to write, it's just this whole "hope an AI likes your profile" thing is pretty dehumanizing. Hopefully you're human. I can work with that.I grew up just outside of New York City in New Jersey, the motherland of bagels and delis. The framework for my interests got defined very early: I was either designing on our Mac, or on my bike. My parents were either overly aware of my presence in the house, or had little idea where I was outside for hours on end.Thankfully, this proved valuable later on. I can not only sit down and create a travel plan, study maps, and book an itinerary... but I can then thrive on a multi-week adventure on a mountain or foreign country.This whole "plan and execute" and "indoor and outdoor" dichotomy is my best guess as to a common thread throughout my career. It has given me the discipline to focus on the details, and then turn around and do the things. I'll be the first to admit the details have changed many times over the years. I have run a movie theater, a retail store, designed books, websites, and software. I've chased photographs from inside a mosh pit. I've spent months living out of a backpack. I've hunted maps inside 200 year old atlases. I throw myself way into whatever it is I've set out to do, and always have. To that end, a childhood dream of mine was to move to Vermont to be closer to the skiing I grew up doing with my dad. I now live here full-time, ski and bike whenever I can, and whew, it required a whole plan to get here. I'm starting to get proud of this ability.All this to say — if you've got something going on — let's make it happen!
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Senior Product ManagerComoto Family Of Brands Apr 2024 - PresentMontpelier, Vermont, United States• Sole domain product owner supporting a $300M / year retail store network.• Focus on developing custom EDI integrations between third-party and in-house software.• Maintain product roadmap based on key initiatives, budgets, and targeted goals.• Create user stories, build sprints, and develop a backlog in JIRA across multiple delivery teams.• Create product charters and requirements documents for original software development.• Create UI frameworks and mock-ups for original software development.• Developed in-house omnichannel software to bridge eCommerce and brick-and-mortar operations.• Successfully managed a multi-month deployment program of new retail POS front and back-end system across 100 store locations, delivered over a month ahead of schedule.• Directed a major cross-functional project to transition 7 additional retail locations to a new POS, combined with SOP changes, operational adjustments, custom software development, and financial systems migrations. -
Product ManagerComoto Family Of Brands Mar 2023 - Apr 2024Montpelier, Vermont, United States -
Associate Product ManagerComoto Family Of Brands Nov 2021 - Mar 2023Montpelier, Vermont, United States -
Customer Feedback ManagerComoto Family Of Brands May 2018 - Nov 2021Philadelphia, Pennsylvania, United StatesUtilized our engaged customer-base to establish a continuous improvement program.• Developed a "Voice of Customer" program to strive toward continuous improvement.• Conducted customer interviews around navigation paths, new features, and overall customer experience.• Created a weekly / quarterly / annual report-outs to executive leadership on trends and metrics.• Prototyped and managed a "Meet the Team" portal that used skill-based routing to pair customers with experts in their desired segment.• Collaborated with front-end scrum teams to improve user experience.• Helped maintain a 91.0 average NPS even during COVID eCommerce delays.• Acted as UX/UI resource to establish A/B testing priorities. -
Live Chat ManagerComoto Family Of Brands Dec 2015 - May 2018Philadelphia, Pennsylvania, United StatesBuilt the company's first chat team into its most successful outreach channel.• Directed the formation a chat team to build on an established level of customer service excellence.• Developed communication standards, operational SOPs, and performance metrics.• Maintained consistent YoY growth, with 128% growth at its peak, and an average NPS of 93.0• Coordinated with other customer experience leads to ensure consistent experience.• Created reporting tools to prioritize enhancements within customer purchase journey. -
Art DirectorVintage Print Gallery International Oct 2013 - Dec 2015Closter, New Jersey, United StatesLead a design team while increasing growth through creative strategy.• Managed a team of graphic designers producing multiple concurrent projects.• Partnered with company leadership to forecast trends and build creative roadmap.• Secured new clients by delivering on RFPs, leading to 60% YoY growth in sales.• Designed theme graphics and established visual standards.• Developed an eCommerce and mobile platform for use by sales team. -
Senior Designer & Print ArchivistVintage Print Gallery International Mar 2012 - Oct 2013Closter, New Jersey, United StatesA uniquely creative design opportunity that harnessed my love of art and history.• Created original, color-matched design series inspired by historic prints and maps.• Managed the sourcing, research, preservation, and cataloging of a valuable print archive.• Partnered with interior designers to develop artwork packages for large-scale projects.• Provided copywriting and historical context for sales on eCommerce platforms. -
Graphic DesignerSymmetre Design Group Llc May 2008 - Dec 2015Ridgewood, NjA multi-functional role representing the foundation of my professional design career.• Created page layouts and master typography styles for both print and web.• Developed websites using HTML, CSS, and custom WYSIWG templates. (Squarespace, Wordpress etc.)• Constructed project plans with large-scale clients in the health care and political marketing sectors.• Acted as lead photo researcher, as well as editing, retouching, and preparing image files. -
Visual Merchandising CoordinatorApple, Inc Apr 2010 - Sep 2010Woodcliff Lake, New Jersey, United StatesDeep-dive into world-class retail and the crafting of customer experience.• Executed refined visual merchandising installations using data-driven planograms.• Provided highest-standard customer care and product support.• Acted as instructor during group and one-on-one workshops.• Achieved consecutive Top 10 sales leader rank for duration of employment. -
Digital Photography ConsultantRobin Schwartz Photography Sep 2009 - May 2010Hoboken, New Jersey, United StatesCreative partnership with one of my most influential mentors.• Aided a renowned Nat Geo photographer with her transition from film to digital media.• Provided guidance to outline professional goals and inform creative strategy.• Developed a content program to improve web and social media presence.• Instructed use of flat-bed film scanners, image editing software, and file management tools. -
Manager & Film ProjectionistRamsey Cinema Aug 2004 - Aug 2009Ramsey, New Jersey, United StatesFormative managerial experience running a beloved small-business in my hometown.• Coordinated a team of 3-4 employees in ticket sales, concessions, and routine maintenance.• Managed daily book-keeping for sales, ticket metrics, and concession stock levels.• Operated film projector and platter system, while maintaining film reels and lenses.• Scheduled and hosted private events for large groups.
Chris Scala Skills
Chris Scala Education Details
Frequently Asked Questions about Chris Scala
What company does Chris Scala work for?
Chris Scala works for Comoto Family Of Brands
What is Chris Scala's role at the current company?
Chris Scala's current role is Senior Product Owner for Comoto | Creative | Outdoorsman.
What is Chris Scala's email address?
Chris Scala's email address is ch****@****lla.com
What schools did Chris Scala attend?
Chris Scala attended William Paterson University Of New Jersey.
What are some of Chris Scala's interests?
Chris Scala has interest in Sandwiches, Cooking, Breakfast Sandwiches, Live Dj'ing, Research, Learning New Skills, Maps, Motorcycles, Long Distance Hiking And Camping, Photography.
What skills is Chris Scala known for?
Chris Scala has skills like Graphic Design, Photoshop, Illustrator, Digital Photography, Web Design, Typography, Indesign, Photography, Graphics, Layout, Image Manipulation, Adobe Creative Suite.
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