Product and Program management of Identity Access Modernization (IAM) strategy: developed and executed the multi-year program to transition and/or retire 300 legacy services to new and enhanced IAM services, enabling improvements in Identity administration and provisioning, password and credential management, access request and approval management. Execution of the component level strategy to simultaneously deliver the strategic roadmap, onboard new clients / stakeholders, and migrate existing stakeholders to new technology stack while improving on frictionless Login experience. Delivered 22% reduction in IAM related issues YTD 2024 through implementation of new secure Login experience utilizing PingFederate and ForgeRock.Delivered the Capital Connect program, playing both an overall Executive program manager role, as well as the technical project manager role for selected products. Hands on, end to end business and technology solution across multiple internal stakeholder groups and senior management teams. Mission critical strategic program that required extensive technical, operational and project management corrective actions - improving quality, velocity, testing and service delivery across multiple (5) Digital Platform products.Lead Delivery Executive - Change the Bank and Run the Bank execution of Digital Product - Analytics, Notifications, Login App Services and Client user journeys - used commonly by multiple CIB LOB partners. Owned, tracked and communicated the technical approach, Sprint Plan, Schedule, Status to all levels of senior management; scrum of scrum leadership of all impacted systems within DPS and with LOB client teams. Tech stack / technologies / methodologies: Agile/Scrum, Jira/Align, Project, Confluence, Java, Web services, API development, UI/UX, PingFederate, ForgeRock.Management structure / team size: Program Manager direct reports (3-4), matrix Product and Engineering reports, average 60-70 total staff.

Program management delivery of Digital, Policy, Claims, Data and Billing insurance platform(s), specializing in transformation from legacy to Cloud; Product migrations, new Product/LOB rollout, conversions and integration with existing client and 3rd party InsureTechs; large scale/complex SaaS / Application and Data Delivery / Package / Subscription / Cloud / AWS / AzureDevelop and implement the strategic, tactical, and operational Delivery plans in line with company and customer strategies and objectives, accountable for all SOW development and negotiation; Onshore / Offshore Models / Contract SOW negotiation / Application Portfolio RationalizationProactively establish and maintain effective C-Suite relationships with key customer executives and managers to coordinate engagement, resolve problems, foster client satisfaction, and promote additional business; be the focal point for all critical customer issues and escalations, and drive and manage resolution through close customer contact and coordination of the appropriate functions and people internally.SAFe Agile transformation and execution; Established and executed Agile transformation strategy across all product groups, developed the coaching, metrics, ramp up and overall execution model for program delivery.Implemented company wide Program Delivery function, established core competencies, standard operating procedures, training, organizational model and led the hiring of on and offshore program/project managers, architects, release train engineers and scrum masters. Tech stack / technologies / methodologies: Jira, Agile / Scrum / RTE, ServiceNow, Internet, Web Microservices, Postman API Java, Pega, SOA, Database/ETL and legacy / client managed technologiesManagement structure / team size: Vice President / Program Manager direct reports (7), Product and Engineering direct reports (5), average 100-120 total staff.

Senior manager leading program execution for the Global Claims technology organization; Led turnaround of the multi-project Global Claims Administration platform over an 18-month period, and delivered a scalable, end to end BPM solution to 22 countries / 10K users - slashing $50M / year in claims leakage while reducing delivery costs and improving quality (in-flow, backlog, defect density, throughput)Planned and controlled annual Budgets Labor/$26M, Infrastructure/$20M; System integration partners/$20M. Drove the management of ‘shift-left’ initiatives within Service Delivery to achieve 25% improved productivity - implementation of 24x7 follow-the-sun support model, user self-service tools, and IT Service Management (ITSM) across NAM, EMEA, APACDelivered Global Portal program, providing a mobile, multi-language, centralized customer facing suite of applications for policy management services and the Automation of claims setup, eliminating 15+ geographic and manual solutions, and realizing a $5M/annual business and IT benefit. implemented global data governance and critical data capture for automated Claims decisions and routing.Architected and delivered Next Generation micro services for financials, predictive modeling, data analytics, legal/compliance/regulatory and document management, executing application portfolio rationalization strategy in the America’s and eliminating $10M/year in technology debt. Tech stack / technologies / methodologies: Pega / Db2 / SQL, Agile / Scrum / RTE, ServiceNow, Internet, Web Microservices, SOA, Database/ETL and legacy / mainframe / Client Server, WaterfallManagement structure / team size: Director level direct reports (10), Development / Business Analysts / Architects, Managed Services vendor partners average 200-250 total staff.