Chris Schmitt, Csm, Lssgb Email & Phone Number

Chicago, Il, Us

Riverwoods, Il

Working in Corporate Risk Management

Greater Chicago Area

Reviewing processes to identify opportunities for improvement.

Chicago, Illinois

My functional title was Business Systems Analyst, I provided operational support to the Global Resiliency Crisis Management team, including monitoring multiple applications for system and infrastructure alerts, emails and incident or problem tickets. Liaise with vendor, support teams, and internal clients to communicate impact and updates. I led incident resolution and provided status updates to management. I created and maintained documentation for disaster recovery, operational support, wiki, project administration, and application users. Mange staff participation and project tasks during DR testing. Provided management and coordination of project teams for vendor application initiatives, including reviewing requirements, identifying tasks, supporting teams, creating and managing project timelines, and performing testing, implementation and post implementation monitoring. Review and evaluate client requests for potential impact to production application environments, including identifying ways to mitigate risks. Coordinate tasks assigned to a globally located staff to ensure task completion.

Chicago, Illinois

Identified, gathered and documented business requirements by interviewing internal clients. Created use cases and test scripts based on approved requirements. Reviewed and evaluated client requests for potential impact to production application environments and recommended solutions, as needed. Created and maintained detailed project, application and disaster recovery plans as well as training documentation. Provided operational support for applications that affect business resiliency and disaster recovery planning, including reviewing and analyzing corporate changes to identify if changes impacted current applications and the processing of requests. Ensured a zero reoccurrence of resolved issues, meeting all SLAs related to the issue level. Participated in and managed DR tests for assigned applications.

Chicago, Illinois

My functional title was Lead Business Resumption Analyst, I successfully implemented applications by developing technical specifications, reviewed designs for infrastructure and interfaces, coordinated and performed system and performance testing and provided production support. I created ad-hoc reports for business resiliency planning using Crystal Reports. Provided operational and change management support for assigned applications, while ensuring a zero re-occurrence of resolved issues while meeting SLAs. I developed and maintained all documentation for users and support personnel.

Elgin, Illinois

Implemented a web-based vendor application, including performing project planning and identifying interfaces that would provide current data for users across all lines of business. Provided all levels of support for a vendor application, supporting business resiliency and disaster recovery planning across all lines of business. Created and maintained application documentation. Specifically requested by vendor to participate on their Technical Advisory Group.

It Project Management +4

I am working on obtaining certifications in PMP, Agile SCRUM, Lean Six Sigma Greenbelt, and ITil

Education record