Susie Tekampe Email & Phone Number

Wauconda, Il, Us

Riverwoods

Riverwoods

Riverwoods, Il

Subject matter expert on the Product Excellence methodology within the Global Products and Pricing Team. Responsible to helping to implement program and continually improve it. Responsible for ensuring all key deliverables are completed.• Develop content and delivery Product Excellence Training to organization of over 200 individuals• Engage with multiple VPs and Product Teams to assess areas of opportunity to enable Product Excellence in new and existing processes• Partner with Product Owners and Teams to develop process flows in BlueWorks Live that document the entire process, risks, controls, manual processes and procedures• Represent functional team in BlueWorks Live COE and educate team on learnings

Hoffman Estates, Illinois, United States

Product Owner for Salesforce system conversion and Project Manager for tasks required for system conversion and curriculum enhancements. • Utilize QuickScrum utility for Agile tracking and reporting of Salesforce implementation team activities. Write user stories, facilitate demos and ensure sprint close metrics are complete and accurate• Act as project manager to document all manual processes required for system launch. Ensure Sr. Management awareness to account for risks associated with process implementation

Rolling Meadows, Il

Senior Marketing Operations & Agile Team Lead (9 direct reports), acting as liaison between Product Owner and Scrum Master. Responsible for the project management support for large nation-wide retail partners and internal functional areas on the execution of marketing initiatives for private label and co-branded credit products. • Reduce frequency of weekly prioritization meetings with Product Owners, Product Mangers, and Intent Owners by 50%; successfully addressed capacity concerns, prioritized workload and reduced number of backlog items by >25%• Effectively manage Agile team resources to ensure capacity is not exceeded by any contributors and maximum work can be completed on time, resulting in execution of > 35 projects per month• Lead team transition to Version One for Agile and reduced cycle time by > 50% for 2 work groups. Successfully created Epics and Stories to track work and provide management reporting• Key contributor in implementation of biweekly project submission meetings. Collaborate with Intent Owners to understand new requests and accept work. Reduced overall cycle time by an average of 30%• Lead team migrations from Agile Version 1 to JIRA. Successfully utilized tracking tools to create and implement reporting metrics to update senior management on work planned and completed

Rolling Meadows, Il

Managed the relationships with multiple data and digital services vendors and > $100MM budget. Partnered with internal stakeholders in all elements of contract negotiation, and managed vendor/supplier compliance with SLA’s, as well as marketing operations expenses in the digital and direct mail channels. • Centralized expense management for all Marketing Operations expenses; created expense forecast models that eliminated budget variances in excess of $1MM annually • Key contributor on multiple successful Agile teams that ensured effective project planning, prioritization and execution of requirements • Manage the release train governance process that ensured internal and external requirements were followed for implementation of new webpage tags • Leader of dozens of RFP’s that ensured new suppliers were selected more effectively and without bias and strengthened existing relations to save an average of $500K per project

Mettawa, Il

Led multiple cross-functional Credit Policy, Risk, and credit bureau initiatives. Responsible for the successful evaluation and implementation of processes to increase the efficiency of account origination, customer relationship, cost governance and related expenses. Managed relationships with external vendors, such as credit bureau providers, and ensure internal and external process governance and regulatory compliance standards were met. • Recognized for successfully managing relationships with external vendors and internal partners that resulted in smooth project management while mitigating conflicting priorities• Provided necessary resources as the Subject Matter Expert on projects that successfully ensured compliance with regulations, including Dodd Frank, Ability to Pay, and Fair and Accurate Credit Transactions Act (FACTA)• Successfully controlled all credit bureau expenses (Annual Operating Plan > $75MM) paid and allocated to BU’s; responsibilities included invoice processing from reconciliation to payment and expense tracking as compared to forecast • Created and executed a centralized expense model to ensure senior management line of sight into vendor expenses which resulted in contract savings > $1MM

Prospect Heights, Il

Manage relationships with multiple external vendors for credit bureau and data processing services. Responsible for Consumer Lending budget forecasts and credit bureau expense of > $13.5MM. Project managed the Line of Business efforts to obtain, analyze and execute credit decisions on current and historical credit bureau data. • Recommended and implemented process improvements within Consumer Lending Direct Mail Marketing campaigns to save > $200K per year• Project Manager for successful Portfolio Prescreen and Acquisitions campaigns; obtained credit data for marketing campaigns to current and prospective customers that drove increase revenue and the number accounts on books

Prospect Heights, Il

Managed a team responsible for execution of monthly Consumer Lending direct mail marketing campaigns. Consisting of 11 different process streams and coordination with internal and external partners including Business Unit and Risk leadership, as well as credit bureau, data processing, and letter shop vendors.• Migrated data processing platforms from flat files to a relational database; ensured accurate and on-time mailings and eliminated > 3 weeks of processing time while increasing data freshness • Coordinated successful creative tests and new marketing that included all steps from idea creation to reporting which resulted in > 10% increase in response rate• Successfully completed special projects which decreased cycle time on marketing campaigns through critical process and efficiency improvements in the validation of source data accuracy

Chicago, Il

Managed full lifecycle credit data pulls per internal standards and external customer specifications. Facilitated customer audits to explain TransUnion processes and data. Monitored and reported on regulatory compliance issues, opportunities for cost reduction, and process improvement. • Maintained > 95% monthly customer satisfaction levels via interaction with customers, peers and management • Executed mainframe code on large data pulls (> 200 million records) based on customer specifications • Represented TransUnion at important tri-bureau file compare meetings; ensured consistency across competition