Chrissel Dcunha Email & Phone Number

London, ON, CA

London, Ontario, Canada

India

• Worked as Sr. Business analyst for CISCO Systems in the Customer Registry Domain.
• Maintain a robust and exhaustive repository of End Customers, Partners, and Distributors who use CISCO Products and Services, which assists the Sales team in determining who they can sell to.
• Analyze requirements to solve problems in current data and carry out data centric root cause analysis.
• Create SQL queries by utilizing joins and subqueries involving multiple tables to retrieve and validate end customer location across the globe.
• Responsible for identifying data discrepancies and maintaining up to date database by using data scrubbing techniques for continuous improvement.
• Tool enhancement: Identified As-Is process, designed the To-Be process, provided technical and design requirements to the IT team with mock-up. Once changes were deployed, wrote user acceptance test cases and tested.

India

• Worked as Data analyst for CISCO Systems in the IT Asset management domain to enable Renewals Sales managersto renew existing Services, Software and Subscriptions in timely manner.
• Maintained live and accurate repository of all Services installed at various Customer location and generated data for renewal quotes for the Sales Team to pursue.
• Operational responsibility for the Customer asset lifecycle management enhancing customers and internal stakeholders experience across Services, Software and Subscriptions.
• Designed and created dashboard in Tableau to showcase status of assets and provided strategic insights to the sales team.
• Maximized ROI of a strategic Partner in Australia through advance analytics which helps them make smarter decisions on Offer Upgrade, refreshes, cross sell and upsell.
• Evaluated services and contracts on weekly basis with customer to meet business needs.

India

• Worked as an analyst for a US based insurance company for troubleshooting software and hardware issues.
• Problem resolution by identification of the client concern, investigate RCA by connecting with the client system and execute/outline relevant solutions
• Carried out Pareto analysis on issues raised, identified highly recurring issues and recommended functional solutions – permanently fix issue with the help of cross functional team, formulate self-help documents
• Was a part of team to understand feasibility of Chat Bot by identifying diversity of standards questions raised by clients and mapping them to the desired recommendations
• Maintain metrics of team performance for the various KPIs and present same to top management
• Created standard procedures for new scenarios in order to maintain robust KM system

Dubai, United Arab Emirates

• Worked as Data analyst for FMCG Distributor in Sales Operation Domain.
• Prepared monthly Inventory forecasts through analysis of data pertaining to historical sales velocity, seasonality factors and future sales pipeline
• Was involved in creating Sales Performance dashboard displaying the YTD Sales, Sales trends YoY/QoQ, Sales trends by different Brands, Pipeline details, new Brands sold per outlet
• Prepared Competitor Analysis reports by analyzing Sales data of various outlets of competitors
• Tracked brand development spends at outlets from data provided by promotors pertaining to spends from in-store product management, location management, space management, promotion management
• FMCG Brands Handled- Cool & Cool, Ramaqiah and Cottonize

Postgraduate Degree, Reporting Systems & Database Development

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering