VALUE PROPOSITION► I am highly effective in customer support, operations management and digital transformation, with experience consistently delivering more than expected.► My success is driven by my ability to build innovative solutions to complicated business challenges.SUMMARY► Engaging executive leader possessing a winning blend of management expertise, skill in the oversight of teams, and practical experience fostering collaboration and communication between internal and external stakeholders.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS★ With The Hartford Financial Services Group, leads a 37-person team to meet KPI goals and SLA commitments.★ Secured a ~50% increase in productivity through the implementation of processes, procedures, and best practices in support of over 45 applications.★ In a prior role, executed a high-profile project for Bank of America to migrate over 13 million records from multiple Microsoft SharePoint sites to the FileNet Enterprise Content Management system.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Cloud Migration | Risk Identification & Mitigation | Information Security | Customer Experience & Technical Support | Team Empowerment | Training & Development | Coaching & Mentoring | Strategic Planning | Program Leadership | Process & Productivity Optimization | Business Analysis | Organizational Success | Cost Management | Agile & Scrum | Social & Emotional Intelligence | Vendor Management
Listed skills include Digital Marketing, Filenet P8, Filenet Image Services, Filenet Content Services, and 34 others.
