Chris Sinclair Email & Phone Number

Ringwood, Gb

Managing Service Desk Team Definition, Implementation of out of hours support Definition, Implementation of service desk training schedule Scheduling engineer visits to Data Centres Ensuring 1st tier BAU (first response, backups, new starters etc meet Internal SLAs and external SLAS (determined by contract) 2nd line escalation point for the team (Office 365, On-Prem environments, Firewalls, Virtualization platforms and Backup platforms) Research, Implementation of replacement service desk projectOrganizing, reporting on customer HA fail-over testing across various geo-locationsOrganizing, implementing customer security requirements (inc Office 365 and Next generation firewall products) Power Automate reporting for RMM productsMonthly Management Reports Member of RFC Board for approval of scheduled and retrospective events Procuring licensing for customersOrganizing (as required) training for customers against training platformsLogistics of new hardware for customers

Christchurch, England, United Kingdom

Managing what's left of my team and helping out as best as I can until my role ends 31st July.Managing the support desk, on / off boarding,, data protection queries, decommissioning 365/Azure services, handing over services etc..

Christchurch, England

Managing / developing CIRP teamDefining GDPR policy, procedures and data mapsProving IT cyber security assurance via strict TeamCentral guidelinesAppointed chairman and health and safety committeeActive member of GDPR committeeOffice 365 strategy (SharePoint, Teams, Skype, Exchange Online)Office 365 service delivery framework (policies, procedures, access controls, reporting)Azure strategy (Azure Migrate, Azure Recovery Vault [backup & replication], Content Delivery Network, Repositories, IPSEC)Firewall migration project management phase 2Hong Kong site decommission (data security)IT event management solution (Greylog, O365 Power-Automate, Teams)Management of Local Security Officer (Team:)OKTACAPEX > OPEX shiftPO Self sign approval limit £500

Christchurch, England

Recruitment, one to ones, appraisals, time management, probationary reviews, dismissals etc.Staff internal training (technical & non technical)Project schedulingAnnual budgetting CAPEX / OPEX submissionsCreating internal company policy, procedures where applicableProvisioning of asset management into the portfolioManagement of firewall migration project phase 1Design and implementation of WordPress security program

Christchurch, England

Overseeing network and support personnel.UTM migration projectLeased line migration projectDesign and implementation of storage fabric upgrade projectVDC migration projectFocus on internal policies definition and standardizing documentation.

Christchurch, England

Virtual infrastructure ( and storage fabric) system health and sustainability.Development of Jr IT Support role.Renderfarm provisioning (maxton, backburner)Extensys Font management Server (cross platform).Oak telecoms call logging reimplementation.Assisting with design of site expansion (network, wifi, storage, power)Hosting company migration project

Christchurch, England

DFS Migration to Netapp.Design and implementation of SAN storage Migration & replicationCentos Mysql-Cluster Migration Project.VMWare HA Restructuring Project.

Christchurch, England

Design, implementation and administration of lan, telephony and infrastructure equipment at new site.Maintain, develop and administer a new/clean 2008 domain.Designed and implemented Exchange 2010 migration across to new domain.Maintain and administer a Mitel 3000 series telephony system.Design, implementation and administration of Motorola RFS6000 (Brocase) enterprise wireless controller / APs.Design, implementation and administration of warehouse wireless devices handscanner / printer.Sage Forms Designer manipulation, Crystal report definition and design / implementation.Sage 1000 (+ Defcapture module) user administration, security creation, form manipulation, menus.Design, implementation and administration of Entrapass security system.Administer / maintain HD IP Camera system (inc american trends client).Design, implementation and administration of remote application server (Office 2010).Design, implementation and administration of Openfire Server, Spark clients.Design, implementation and administration of Extensys Type Server, windows / mac clients.

Three Legged Cross, England

Administer Active Directory, Exchange 2007, Ubuntu Server, Sage 1000, Watchguard, Nod 32, Blackberry enterprise server, Barracuda appliances and Siemens Hi-path telephony systems.Design, documentation and implementation / maintenance of VMware infrastructure for services such as Linux high availability web servers, backup servers and iscsi storage networks across new and recycled equipment.Design and documentation of cross domain Windows Server 2003/2008 to host Exchange 2007/2010, AD, DFS, group policy, DNS, DHCP, print, LDAP, remote access, SQL and IIS services.Administer external DNS records, Manage Symantec smart host and POD services.Spec, buy and build PCs (average saving £100).Repair computers, laptops and printers where I'm able.Make and run network cabling when required.Helpdesk.

Three Legged Cross, England

Customer phone / email support.Returns testing, processing.New product setup testing.Battery testing (Cadex Battery Workshop).Produced the kondor.co.uk product support pages (tabled html).Produced the testshop support quick referencing system (DIV html).Aided IT with numerous tasks/projects.