Tasks• Use Trimble GPS Surveying equipment to locate specific locations and conduct grid-based soil validation and sampling programs.• Lead Health and Safety (HSSE) and daily Toolbox Talks.• Collect investigation soil samples based on existing scope and/or field observations.• Investigate contaminated sites and note visual & olfactory observations of contamination• Identify asbestos hazards and coordinate directly with the Permit Writer and Contractors for asbestos… Show more Tasks• Use Trimble GPS Surveying equipment to locate specific locations and conduct grid-based soil validation and sampling programs.• Lead Health and Safety (HSSE) and daily Toolbox Talks.• Collect investigation soil samples based on existing scope and/or field observations.• Investigate contaminated sites and note visual & olfactory observations of contamination• Identify asbestos hazards and coordinate directly with the Permit Writer and Contractors for asbestos removal.• Field screening using a X-Ray Fluorescence (XRF) Analyzer, Sprayview/Chemsee explosive detection kit and Phase Ionisation Detector (PID) to gather quantitative field data.• Liaising with commercial laboratories to ensure samples are sent to them with relevant Chain Of Custody (COC) documentation, correct analyte selection & ensuring that QA/QC, holding time etc. are adhered to.• Stockpile sampling, management and categorisation.• Coordinate with Site Manager to engage a qualified Unmanned Aerial Vehicle (UAV) surveyor to survey the excavated surface and stockpiles.• Review site histories as required, soil assessment scope, interactive maps, contaminants of interest, sampling locations and analytical suite required.• Review framework documents relevant to the agreed scope of assessment and remediation with the Auditor. • Engaging and managing suppliers, reviewing and approving invoices.• Preparation of reports, completion and clearance letters and phase 1 assessments.• Logging of all field data in electronic data management systems.• Inventory management of suppliers and service providers to ensure field programs have sufficient supplies and support during the program.• Review sample results in ESDAT software & provide advice on criteria exceedance & proposed additional works.• Review stockpile sample results and categorise stockpiles for on-site reuse, management or off-site disposal in consultation with the Project Manager.• Attend weekly client meetings. Show less

Job Tasks• Implement & integrate the Laserfiche Electronic Document Management (EDM) system into the Law Institute of Victoria’s business practices.• Development of automation using Laserfiche Workflow Designer to improve process efficiency and collaboration between departments for complex tasks.• Development of scripts, workflows and processes to migrate the existing LIV Business Data from unstructured network shares, into the Laserfiche Document Management system.•… Show more Job Tasks• Implement & integrate the Laserfiche Electronic Document Management (EDM) system into the Law Institute of Victoria’s business practices.• Development of automation using Laserfiche Workflow Designer to improve process efficiency and collaboration between departments for complex tasks.• Development of scripts, workflows and processes to migrate the existing LIV Business Data from unstructured network shares, into the Laserfiche Document Management system.• Administration of company-wide document and user security to ensure that users have access to all the information they need to perform their role, while providing protection for sensitive information by allowing it to be hidden from, or read-only for certain users.• Creation of metadata templates to facilitate better document categorisation, allowing users to easily search for the documents they require.• Creation of technical documentation including user guides, solution design documents, FAQs, how-to guides etc. Achievements• Created automated workflows to replace existing manual processes such as invoice payment, events management and membership renewals campaign. This improved transparency for the business as all user actions were tracked, improved efficiency by reducing the amount of time taken for tasks and produced more consistent outcomes by standardising the documents used. The program resulted in an increased employee productivity (30%) and operational savings of $267k per annum.• Migrated existing business data from shared Windows drives into Laserfiche which fostered greater collaboration between business units by breaking down “silos” between departments, allowed for document security to be granularly controlled, reduced file duplication, ensured shared assets were standardised and enabled changes to documents to be version-controlled with full visibility of who/when/what changed.• Completed all courses required to achieve Laserfiche Certified Professional Program Gold status. Show less

• Development of large scale Optus Business Intelligence systems to disseminate information to staff, capture marketing leads/customer data etc, surveys, process & work flow management etc.• Project management – implementation of new IT systems from concept to production. e.g. evaluation of business needs, design, system requirements, business readiness testing, launch, provision of training etc.• Data mining and report creation. Experience in extracting data from Optus legacy systems… Show more • Development of large scale Optus Business Intelligence systems to disseminate information to staff, capture marketing leads/customer data etc, surveys, process & work flow management etc.• Project management – implementation of new IT systems from concept to production. e.g. evaluation of business needs, design, system requirements, business readiness testing, launch, provision of training etc.• Data mining and report creation. Experience in extracting data from Optus legacy systems and databases and using this data to create visual reporting tools that are used by managers/team leaders/marketing etc.• Mentoring of new staff to help them integrate into the eSolutions team, and understand the requirements of the role. Show less

• Development of Optus Intranet Web Sites for the dissemination of information to staff, marketing, capturing of customer data, surveys, process & work flow management etc.• Development of Web Enabled Databases, Relational Database systems and Performance Management tools to facilitate improvements in Customer Service quality and productivity• Modification, query and maintenance of existing databases.

• Database & system interface development.• Maintenance of existing databases & File servers.• Key liaison for all system changes/requests.• Provision of training and support.• Production of work force and customer reports.• Created and posted online content to the company Intranet.• Cross skilled role with the Web Content Manager.

• Worked with external vendors as the key liaison for major IT system changes to ensure smooth migration to new systems.• Development of National Y2K plan & the Disaster recovery plan. • Process Development- implement ‘best practice’ processes.• Reporting and trend analysis (productivity, fault rates, forecast vs actual).• Contingency planning for system outages/disasters/changes.• Created and reviewed technical documentation and work instructions.

• Analysed and improved work allocation processes (using self-developed IT solutions) at a National level.• Ensured technical resources utilised to maximum potential each day.• Managed allocation of >1000 jobs to approximately 250 technicians daily.• Provide training to other WFM staff on work allocation practices.• Developed/maintained technical documentation for Work Allocation.• Production of management reports on technical staff utilisation.• Creation/distribution… Show more • Analysed and improved work allocation processes (using self-developed IT solutions) at a National level.• Ensured technical resources utilised to maximum potential each day.• Managed allocation of >1000 jobs to approximately 250 technicians daily.• Provide training to other WFM staff on work allocation practices.• Developed/maintained technical documentation for Work Allocation.• Production of management reports on technical staff utilisation.• Creation/distribution of National Work Allocation work instructions. Show less

• Supervised 11 staff, who coordinated approx 250 technical staff.• Provided ongoing training and assistance to staff.• Management of rosters to ensure sufficient coverage at all times.• Provision of bi-annual Performance Management Reviews to staff.• Assisted in the continuous development of the Performance Management process by creating a staff performance database.

• Aligned sales quota directly with available technical resources to ensure that technical staff were fully utilised and client needs met.• Maintained technical rosters.• Calculated technical capacity and input to Optus systems for booking.• Production of management reports on technical capacity.• Key liaison for Victorian state Workforce Management Group, Sales, Marketing and Field Technical Managers.

• Coordinate and dispatched work to 30 technical field staff.• Ensured all customer and billing information was entered correctly.• Handled internal and external customer service enquiries.• Customer Fault Management to ensure prompt response to customer technical problems.• Development of systems and processes to track field staff performance.• Commended for commitment, flexibility and performance in a challenging, and quickly evolving environment. • Selected as Acting… Show more • Coordinate and dispatched work to 30 technical field staff.• Ensured all customer and billing information was entered correctly.• Handled internal and external customer service enquiries.• Customer Fault Management to ensure prompt response to customer technical problems.• Development of systems and processes to track field staff performance.• Commended for commitment, flexibility and performance in a challenging, and quickly evolving environment. • Selected as Acting Team Leader on numerous occasions. Show less