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Chris Smith Email & Phone Number
Senior Project Manager, Program Change Lead
at
NSW Department of Customer Service
1 work email found
@accenture.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Project Manager, Program Change Lead
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Chris Smith? Overview
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Quick answer
Chris Smith is listed as Senior Project Manager, Program Change Lead at NSW Department of Customer Service, a company with 2492 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at accenture.com and a matched LinkedIn profile for Chris Smith.
Chris Smith previously worked as Project Manager, Program Change Lead at Westpac and Senior Manager - Consulting at Accenture. Chris Smith holds Beng (Hons), Mechanical Engineering from University Of Leeds.
Company email context
Email format at NSW Department of Customer Service
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{first_initial}{last}@accenture.com
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AeroLeads found 1 current-domain work email signal for Chris Smith. Compare company email patterns before reaching out.
Profile bio
About Chris Smith
A highly driven professional with over twenty years’ global experience helping organisations achieve ambitious transformation agendas. Combined expertise across both Project and Change Management domains that enables a comprehensive delivery approach to realising the strategic vision, business case and customer promise. A solid track record of successful delivery across a wide range of industries including consulting, private sector and Government, leading teams of up to 60 and budgets up $10M. Strong engagement and influencing skills with stakeholders at all levels, experience operating with unionised workforces.
Listed skills include Budgets, Management Consulting, Change Management, Strategy, and 18 others.
Current workplace
Chris Smith's current company
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Nsw Department Of Customer Service
Employees
2492
AeroLeads page
5 roles
Chris Smith work experience
A career timeline built from the work history available for this profile.
Senior Project Manager, Program Change Lead
Current- Senior Project Manager and Change Lead roles, responsible for the implementation of projects across the Department of Customer Service (DCS), designed to improve customer and employee satisfaction, productivity, and.
- Senior Project Manager – Corporate Services Transformation. Multi-year program focused on the uplift in the customer experience and productivity of the Corporate Services functions. The first phase established a new.
- Senior Project Manager – Corporate Services Transformation. Multi-year program focused on the uplift in the customer experience and productivity of the Corporate Services functions. The first phase established a new.
- Senior Project Manager – Digital. Delivery of a set of initiatives that enabled State Revenue customers and staff to transition from cumbersome manual processes to digital interactions. A customer centric agile.
- Program Change Lead - Collaboration. Articulated a set of implementation initiatives to transition the workforce to collaborative working practices, leveraging modern digital technology. Lead the team to deliver.
Feb 2017 - Present
Project Manager, Program Change Lead
- Project delivery roles within the Business Banking and Home Ownership segments targeted at increased revenue through product simplification, process and systems improvement and ultimately improved customer experience.
- Project Manager: Home Ownership. Delivery of a home loan interest charging methodology that significantly reduced the complexity of the product for customers, thereby increasing uptake of this product by 20% via the.
- Project Manager: Home Ownership. Delivery of a home loan interest charging methodology that significantly reduced the complexity of the product for customers, thereby increasing uptake of this product by 20% via the.
- Project + Change Manager: Home Ownership. Delivery of a quicker Home Loan ‘Top-Up’ experience to customers, significantly reducing time-to-cash. The project involved considerable change across 2,000 Branch and Contact.
- Change Lead: Business Banking. Delivery of a clearer pricing framework for Commercial and Bank Bills, the result of which increased revenue. The intricacies of the product change called for a deeply technical education.
Mar 2013 - Jan 2017
Senior Manager - Consulting
- Progressed from Consultant to Senior Manager within Accenture’s Management Consulting Talent & Organisation Performance service line, undertaking a variety of large-scale business transformation programmes within.
- BHP Billiton: Workforce Transition Lead, SAP Training Lead
- Vale: Change Manager – Process Fitness
- Brisbane City Council: Business Development Team, Training QA
- Tata Corus: Change Manager - SAP
- Royal Dutch Shell: Organisation Design Consultant – Corporate Functions Operating Model
Jan 2005 - Feb 2013
Business Improvement Analyst
- Roles across both defence and commercial marine and aviation business units, including:
- Shared Service Centre IT Design Lead - Marine + Aviation
- SAP-HR Support Team Member – Marine + Aviation
- ERP Business Improvement + Change Analyst – Naval Marine
- Design Engineer – Naval Marine
Mar 1999 - Jan 2005
2 education records
Chris Smith education
Beng (Hons), Mechanical Engineering
Diploma In Management
FAQ
Frequently asked questions about Chris Smith
Quick answers generated from the profile data available on this page.
What company does Chris Smith work for?
Chris Smith works for NSW Department of Customer Service.
What is Chris Smith's role at NSW Department of Customer Service?
Chris Smith is listed as Senior Project Manager, Program Change Lead at NSW Department of Customer Service.
What is Chris Smith's email address?
AeroLeads has found 1 work email signal at @accenture.com for Chris Smith at NSW Department of Customer Service.
Where is Chris Smith based?
Chris Smith is based in Greater Sydney Area, Australia, Australia while working with NSW Department of Customer Service.
What companies has Chris Smith worked for?
Chris Smith has worked for Nsw Department Of Customer Service, Westpac, Accenture, and Rolls-Royce.
How can I contact Chris Smith?
You can use AeroLeads to view verified contact signals for Chris Smith at NSW Department of Customer Service, including work email, phone, and LinkedIn data when available.
What schools did Chris Smith attend?
Chris Smith holds Beng (Hons), Mechanical Engineering from University Of Leeds.
What skills is Chris Smith known for?
Chris Smith is listed with skills including Budgets, Management Consulting, Change Management, Strategy, Erp, Project Planning, Business Transformation, and Sap Hr.
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