Christopher Robinson Email & Phone Number

Baltimore, Maryland, United States

• Assisted video surveillance sales team with customer opportunities from medium to enterprise sized businesses and school districts throughout the US.
• Wrote project scopes of work for integrators to ensure a properly scoped project and for end users to ensure the final solution was well defined and delivered correctly. Resulted in lower hardware returns, and.
• Performed site walkthroughs to properly scope appropriate systems the first time.
• Designed and developed final systems using a co-authored solution process with the customers.
• Led customer facing demonstrations of camera and video management solutions.
• Created standardized customer facing presentations.

Baltimore, Maryland, United States

• Supported multi-state market sales teams in video surveillance opportunities from initial lead through post sales implementation hand off. Our 6 person sales team grew the business from less than $75k per year to over.
• Engaged with new and existing customers to discuss project requirements and goals.
• Created customer marketing material and provided training sessions for sales staff to increase product reach to additional teams.
• Created and hosted webinars for potential clients driving more opportunities.
• Led customer facing demonstrations of camera and VMS solutions.
• Attended trade shows and performed demonstrations yielding additional leads and opportunities.

Washington DC-Baltimore Area

• Supported the market sales teams with solution opportunities and led the company in sales for a proprietary platform for 3 years with nearly 1/8th of sales by device.
• Engaged with new and existing customers, discussing project requirements and goals, designing, and delivering the best solutions.
• Sold print management, print security, workflow automation, and enterprise content management solutions. Sold both on-premise and cloud based solutions.
• Created and hosted customer facing webinars to drive additional opportunities.
• Drove assessment process for major accounts leading to additional discoveries of sales opportunities and increased customer satisfaction.
• Created effective customer facing solution demos and ran proofs of concept.

Baltimore, Maryland, United States

• Provided global support for incoming and preventative issues related to computer systems, hardware, software, and collaboration tools. Specialized in printer deployment and support, and assisted networking, telecom.
• Maintained fleet of 100+ MFDs across multiple offices and countries.
• Managed 10 printer servers across three main printing systems (Microsoft print services, Pharos Blueprint and, Spectraflow/EFI Fiery XF).
• Used fleet management platform to optimize print standards and reduce overall print costs, paying for the platform cost in the first 2 years.
• Assisted in creation of standard deployment images for Mac and PC for corporate end users.
• Executed new hire setups including device configurations, account creation and new hire orientation. Each new hire rotation consisted of between 10 to 30 new users.

Towson, Maryland, United States

• Provided in-store customer total solution satisfaction for computer repairs, technical and system diagnostics, and upgrades.
• Repairing a variety of PC and Mac computers with hardware and software issues
• Building complete system from customer provided parts
• Performing data backup and recovery services
• Providing a high level of customer service by resolving end user issues with the customer and communicated issues into simple and understandable dialogue
• Supporting sales staff to provide services and technology to meet customer needs

Computer Science

Education record