Assisted video surveillance sales team with customer opportunities from medium to enterprise sized businesses and school districts throughout the US. ● Wrote project scopes of work for integrators to ensure a properly scoped project and for end users to ensure the final solution was well defined and delivered correctly. Resulted in lower hardware returns, and installation reworks. ● Performed site walkthroughs to properly scope appropriate systems the first time. ● Designed and developed final systems using a co-authored solution process with the customers. ● Led customer facing demonstrations of camera and video management solutions. ● Created standardized customer facing presentations. ● Attended trade shows and performed live demonstrations yielding additional leads and opportunities. ● Tested and evaluated new products including camera hardware, and video management platforms to stay up to date on knowledge and competitors.

Supported multi-state market sales teams in video surveillance opportunities from initial lead through post sales implementation hand off. Our 6 person sales team grew the business from less than $75k per year to over $2m per year in just 2 years. ● Engaged with new and existing customers to discuss project requirements and goals. ● Created customer marketing material and provided training sessions for sales staff to increase product reach to additional teams. ● Created and hosted webinars for potential clients driving more opportunities. ● Led customer facing demonstrations of camera and VMS solutions. ● Attended trade shows and performed demonstrations yielding additional leads and opportunities.

Supported the market sales teams with solution opportunities and led the company in sales for a proprietary platform for 3 years with nearly 1/8th of sales by device. ● Engaged with new and existing customers, discussing project requirements and goals, designing, and delivering the best solutions. ● Sold print management, print security, workflow automation, and enterprise content management solutions. Sold both on-premise and cloud based solutions. ● Created and hosted customer facing webinars to drive additional opportunities. ● Drove assessment process for major accounts leading to additional discoveries of sales opportunities and increased customer satisfaction. ● Created effective customer facing solution demos and ran proofs of concept.

Provided global support for incoming and preventative issues related to computer systems, hardware, software, and collaboration tools. Specialized in printer deployment and support, and assisted networking, telecom, and server teams with various tasks. ● Maintained fleet of 100+ MFDs across multiple offices and countries. ● Managed 10 printer servers across three main printing systems (Microsoft print services, Pharos Blueprint and, Spectraflow/EFI Fiery XF). ● Used fleet management platform to optimize print standards and reduce overall print costs, paying for the platform cost in the first 2 years. ● Assisted in creation of standard deployment images for Mac and PC for corporate end users. ● Executed new hire setups including device configurations, account creation and new hire orientation. Each new hire rotation consisted of between 10 to 30 new users. ● Collaborated in company wide projects including software upgrades, data encryption, and software migration. ● Resolved escalated tier two day to day support tickets.

Provided in-store customer total solution satisfaction for computer repairs, technical and system diagnostics, and upgrades. • Repairing a variety of PC and Mac computers with hardware and software issues • Building complete system from customer provided parts • Performing data backup and recovery services • Providing a high level of customer service by resolving end user issues with the customer and communicated issues into simple and understandable dialogue • Supporting sales staff to provide services and technology to meet customer needs