Chris Stone Email & Phone Number

Database Manager May 2022 – PresentPersonal Accomplishments• Received two Achievement Awards for exceptional performance, a President's Award, and named the 2022 Development Employee of the Year• Coordinated and oversaw the successful transition from Raiser's Edge to EveryAction, ensuring a seamless migration of donor data and providing training to staff on the new platform• Effectively oversaw the transfer of recurring donations from one credit card processing system to anotherRoutine Duties• Develop and implement business rules, procedures, and policies for data management and optimization in collaboration with the Director of Development Operations• Assist users in performing data-related tasks to ensure timely access to information• Ensure accurate entry and gift coding for all donations, including checks, credit cards, stock gifts, and workplace giving, using EveryAction donor database• Provide user training, support, and feedback to ensure efficient and effective use of the donor database• Maintain the integrity of the donor database by running quality control and data hygiene reports and checking the accuracy of database files• Manage the gift edit process in coordination with corporate and regional teams and serve as the IT team liaison for multi-department efforts• Make initial outreach to donor and field inquiries and stewardship needs and maintain a healthy database by updating records as needed

Personal Accomplishments• Assisted team members with setting up queries and global changes/adds, in order to update donor records more efficiently• Implemented measures to maintain database cleanliness by dramatically reducing the number of duplicates profiles being added• Worked with IT and web team to ensure that the new website would give us the necessary info to steward donors properly• Worked quickly to refund hundreds of fraudulent charges, ensuring accuracy for accounting • Implemented the addition of online donor comments into Raiser’s Edge gift records• Promoted to Senior Donor Relations Coordinator Routine Duties • Collaborated with MKT and Data-Axel to provide requested files in a timely manner• Served as a trusted IT liaison for Raiser’s Edge, providing expert assistance to fellow staff members with RE-related issues• Ensured accuracy and completeness of donor records by meticulously submitting requested files to Wealth Engine and managing gift edits• Streamlined the donation process by efficiently processing all online donations• Maintained financial integrity by performing monthly reconciliations of all credit card payments in coordination with accounting• Provided support with check and In-Kind batches and acknowledgments, ensuring timely and accurate processing

• Managed Raiser’s Edge donor database, including user accounts, maintenance, gift entry, gift acknowledgment, global changes, reporting, queries, and data clean-up projects with the goal of providing current, consistent, and accurate data• Created and implemented up-to-date Standard Operating Procedures for entry and reporting and ensuring all entries conformed to these procedures• Produced all mailing lists from Raiser’s Edge database for mailings such as newsletters, invitations, and direct mail pieces• Maintained the cleanliness of the database by merging duplicate constituent profiles• Ensured that proper documentation, procedures and policies are maintained for data integrity• Utilized Address Finder to update addresses on a regular basis• Imported files such as appeals information and actions into Raiser’s Edge• Created data exports for the direct mail company• Supplied custom, ad hoc reports to the Chief Development Officer

• Used Raiser's Edge to maintain used In-Kind gift entry and weekly gift exporting• Assisted with cash gift batching and entry• Acknowledged all used In-Kind donors in the specified time frame• Maintained accurate paper and electronic files of all necessary documents• Communicated with program managers to assure proper distribution of In-Kind donations• Assisted with online gift processing• Communicated with other non-profits in order to distribute excess In-Kind items• Worked closely with Job Trainees and Volunteers• Used SAMM database to track donations• Priced inventory and tracked donors