Christa Bouchard Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Customer Success is the realization and recognition of value from the viewpoint of our customers throughout their journey, starting with understanding their priorities in driving business outcomes.

Calgary, Canada Area

Calgary, Canada Area

Accountable and dedicated leader who takes initiative and understands larger organizational goals and needs. Achieve objectives by attending to details while mediating customer demands and business requirements.Demonstrate success building trust and fostering long-term customer loyalty through collaboration and effective communication

Calgary, Canada Area

• Responsible for sales generation in the areas of IPC/Network, Security, Core/Voice, and Unified Communications• Effectively manage and maintain a base of customers while also accountable for new customer acquisition• Responsible for developing a sales opportunity funnel and driving revenues equal to or beyond my assigned quota • Set and manage appropriate customer expectations regarding the proposed solution from presale, sale and through to delivery• Engage with all levels of the organization and within cross-functional teams

Calgary Alberta

• Accountable for the customer experience within the service delivery fulfillment process • Responsible to develop, lead, and project manage the technical solution that has been designed for Allstream’s IPC customers • Largely focused on leading a seamless transition of the technical solution from the Sales organization into the Service Delivery team• Identify and resolve issues that may impede the progress of the delivery process, and engage the customer personally.

Vancouver Bc

Technical Support to our Sales and Sales Engineering teams as well as other internal teams assisting in various fields including but not limited to the following:• Non Standard pricing and Network build requests via online web portal• Provide global quotes for international MPLS services• Assist with creating quotes for Sales to provide to the customer• Complete Business IP Forms and Managed services requests for MPLS products• Provide technical ordering documentation to downstream teams for Clean Order submission• Enter technical information for complex orders such as Switched Ethernet and MPLS products

Mts Allstream

National Sales Support :Assist Account Managers by being their subject matter expert in various fields including but not limited to: • Credit Applications / financial paperwork • Assisting with new / renewal of contracts• Billing disputes / investigations• All internal billing systems• Completing and submitting customer orders• Liaise with customers regarding any number of questions / concerns / order requestsTeam Lead :First point of escalation for my team mates and the sales team as well as assisting management with ensuring the following is completed: • Scrubbing and submitting clean order packages, adhering to SLA’s• Informal training on products / processes and billing systems tools as needed• Escalations and expedites • Tracking progress and efficiency of each team member and using the data for coaching exercises where needed • Managed the order queue and those of each member of my team• Responsible for completing various ad-hoc reports such as daily action logs, director reports and daily schedule controls