Christal Evans Email & Phone Number

Analyzed and triaged front-line support requests from customers, escalating and coordinating withSupport/Management/Product/Engineering which improved internal and external documentation.Used tools like Postman/Datadog to investigate issues further by checking API endpoints using swagger docs. Daily use with API calls such as GET, PATCH, POST, & DELETE.Knowledge of HRIS (Bamboo) & ATS (Greenhouse) systems, and how they communicate with ChartHop.2022 Annual Customer Satisfaction Crusher Award recipient which recognized the highest client rated Customer Support Engineer, who had over 500 solved and surveyed tickets, with a response rate greater than 10%.Granted the opportunity of coordinating with Product Team monthly on a project titled “CX Liaison” to discuss new feature rollouts for organization visualizations.Managed customer communications during incidents, tracked defects, reported bugs, submitted feature requests to the product team, and assisted with product and information releases with Engineering and Product teams.Provided account support for our self-serve clients, through initiation of accounts and guiding them through training on the program.Continuously supported the clients during non-business hours when alerted to high priority items were through “PagerDuty,” which would require immediate response.

Austin, Texas, United States

Responsible for management of app and developer based core work flows such as appeals, compliance regulation, and proactive vetting for the world’s largest social media company. Provided support for sorting user data and identifying cases of ambiguity for further review.Analyzed, reviewed, and resolved app development issues while maintaining a service level agreement (SLA) of high level accuracy.Facilitated in team management, business organization, and meeting presentation.Experience in handling deep dive ad-hoc requests and process build out implementation of new project workflows in a fast paced environment.Ensures product integration features, and API usage are complaint through functional application and software testing.

Austin, Texas, United States

Helped augment front-end operational processes to assist in the development of Robotic Process Automation (RPA) and AI cloud-based systems of the world’s largest social media company.Compiled mass sets of data for organizational, reviewing, and decision making processes.Analyzed, reviewed, and identified content to determine if in compliance and make policy decisions accordingly.Identified inefficiencies in workflows, provided solutions, and tracked progress of raised insights.Developed and solidified new policies in order to correct inefficiencies and policy gaps.

San Marcos, Texas, United States

Managed and analyzed inventory to maintain need based levels of food and decrease shrinkage.Utilized precision trimming to maximize yield and reduce food cost.Slice and prepare meat and cheese deli orders upon request utilizingexcellent customer service skills.Maintained cleanliness and organization in order to reduce prep time andincrease efficiency.