Christal Evans Email & Phone Number

Analyzed and triaged front-line support requests from customers, escalating and coordinating withSupport/Management/Product/Engineering which improved internal and external documentation.Used tools like Postman/Datadog to investigate issues further by checking API endpoints using swagger docs. Daily use with API calls such as GET, PATCH, POST, &.

Austin, Texas, United States

Responsible for management of app and developer based core work flows such as appeals, compliance regulation, and proactive vetting for the world’s largest social media company. Provided support for sorting user data and identifying cases of ambiguity for further review.Analyzed, reviewed, and resolved app development issues while maintaining a service.

Austin, Texas, United States

Helped augment front-end operational processes to assist in the development of Robotic Process Automation (RPA) and AI cloud-based systems of the world’s largest social media company.Compiled mass sets of data for organizational, reviewing, and decision making processes.Analyzed, reviewed, and identified content to determine if in compliance and make.

San Marcos, Texas, United States

Managed and analyzed inventory to maintain need based levels of food and decrease shrinkage.Utilized precision trimming to maximize yield and reduce food cost.Slice and prepare meat and cheese deli orders upon request utilizingexcellent customer service skills.Maintained cleanliness and organization in order to reduce prep time andincrease efficiency.