• Founded Nocturnal Studios to make indie video games• Won 1st place in the Quakecon at Home Version Alpha Game Jam• Directed a team of 5 in developing a video game in 20 hours• Drew character sprites for the game• Managed the team’s production pipeline, and delegated tasks to keep the productionflowing• Hosted daily scrum meetings to discuss what tasks needed to be completed that day,and what blockers are in place• Implemented Scrum methodology to create a backlog, production queue, and blockeditems for the team for each sprint• Identified issues related to the sprint, and developed a plan to improve the next one

* Directed teams of 30+ remote international developers * Managed Sprints using Scrum and Agile methodologies* Oversaw daily production, and maintained communication between development team and external stakeholders* Managed project budgets, employee contracts, and roadmap milestones* Provided regular status reports to studio leadership to ensure deadlines were met* Published Community Updates via Steam, Discord, and other social platforms* Represented the company at global industry events* Authored QA documentation and coordinated testing and bug reporting* Mentored associate producers and developed their skillsets* Brought projects from pre-production through to launch

• Running reports to track employee and department efficiency• Identifying data trends and presenting it to department managers• Identifying inefficiencies in the workplace, and pinpointing remedies• Understand and utilize diverse datasets to provide metrics, trends, data visualizations,and actionable insights• Build and maintain reports, and data pipelines• Address data integrity issues, and work to resolve root cause process or system issues• Work with project managers to help drive projects and process improvements with dataanalysis• Build out documentation related to our internal processes, tools, and reports• Partner in developing shared solutions when inconsistencies are identified• Help produce monthly reporting packages, as well as additional reports to assess caughterrors• Provide quarterly staffing models to reflect staffing trends and staffing needs• Conduct frequent meetings with department managers and employees to teach themhow to track their data• Problem solve with department managers to determine inefficiencies in the workplace,and determine solutions to make the workflow process simpler• Build documentation, guides, lessons, handouts, and instructions for managers andemployees to enhance their ease of learning the process• Track data from time ladders, and practice audits• Decipher statistically relevant data, and identify errors in the construction process

INTERNAL COMMUNICATIONS:• Manage content for regular internal staff communications and sales force communications including weekly HR email campaigns and regular agent bulletin announcements*Assist with sales force communication campaigns related to sales incentive programs• Conduct regular communications to generate excitement and enthusiasm with the sales force related to accomplishments, achievements and business successes through phone, written, and social media communications• Edit, proofread, and format written materialEXTERNAL COMMUNICATIONS:• Review, investigate, and respond to customer appeals and complaints in writing• Assist in developing and ensuring adherence to the Company’s style guidelines, branding, processes, procedures, and standards while ensuring they meet business needs• Assist in the content and creative development of business proposals• Monitor, maintain, and create content for company websites and assist in content creation for projects related to website development• Support email campaign efforts to existing customer base• Monitor and assist in content management for company social media presence• Edit, proofread, and format written material

• Assisted customers on incoming and outgoing calls for all their accounting issues, technical problems, insurance claims, and general concerns • Provided problem-resolution skills to help customers with any of their needs • Wrote technical documents for job procedures, training material, and customer emails• Commended for the ability to provide ultimate customer satisfaction, perfect time management, and for thinking outside of the box

Chess Instructor for After School Programs in Plano ISD schools.

• Implemented business systems for the company to oversee managerial accounting, marketing, and product management• Handled customer product and service questions over phone, email, messaging, and in person • Managed customer retention by going above and beyond for customers’ needs and wants • Solved problems that came up between clients and products

•Wrote and published six children’s books to a fan-base of 700+ people.•Created story-boards, planned product ideas, and produced said products to market to 300,000 people.•Applied skills in customer service by serving as an entertainer for hundreds of thousands of children.

• Wrote weekly documentation and reports on project and employee trends, and on personal progress • Implemented Scrum and AGILE tactics & methodology in project management setting for a team of 10 employees• Conducted daily Scrum meetings, and managed a Scrum board to track employees’ current task progress• Assisted with software project planning using Hansoft and Excel for forecasting metrics • Identified problems that occured in employee efficiency, and provided successful solutions

•Improved efficiency in the workplace by reorganizing and implementing better tools.•Promoted new items to customers every week.•Introduced new marketing tactics to increase daily sales.

•Counseled over 500 freshmen at The University of Texas at Dallas’s Freshman Orientations, Comet Camps, and Success camps.•Promoted The University of Texas at Dallas by developing a culture for students to show school spirit.•Collaborated with a team of 50 Orientation Team Leaders, and led several group activities.