Christa Moore Email & Phone Number

Rochester, New York, United States

Designed and delivered instructor led and e-Learning training curricula that effectively supported key business objectives and HR strategic initiatives. Collaborated with multiple business partners to identify departmental needs and developed innovative strategies for training, evaluated change implications and executed sustainable learning for Team Members.

Carrollton, Tx

Built cross-functional relationships while serving as a liaison between the HR department and operations.Implementation/project manager for ADP WorkforceNow installation.Designed robust onboarding and leadership programs that increased employee engagement and retention.Maintained 100% regulatory compliance for HR and Food Safety trainings by effectively managing the Alchemy Learning Management System (LMS). Received A+ rating for international BRC audit.Improved communication between executive team, managers and frontline workers with the implementation of Everything DiSC Workplace workshop.Conducted gap analysis to develop operational effectiveness strategies, and training and development initiatives.

Grapevine, Tx

HR and training support leader for 53 departments within the organization.Managed and facilitated all core curriculum within the organization: new hire orientation, vendor orientation, train the trainer certification, and leadership development classes.Planned and executed the delivery of compliance training for leaders and frontline associates, which focused on a variety of curriculum such as harassment prevention, living our core values, valuing our differences, and Americans with disabilities.Coordinated property wide launch of The Four (4) Disciplines of Execution. Achieved company goals by serving as a property coach and leading weekly cadence of accountability meetings for individual departments.Supported recruitment efforts, hiring, and implemented training to 350 seasonal employees for annual ICE! holiday event.

Designed, implemented and facilitated effective learning solutions for instructor led programs. Worked directly with the Director of Training and Development, Director of Operations and Director of Sales to develop training sessions and materials that stressed application, knowledge and helped retain talent.• Utilized the ADDIE Instructional Design method to create core curriculum for a 5 day class for new hires. Curriculum development included writing of a Course Design Plan, Learning Objectives, Leaders Guide and Participant Workbook.• Facilitated instructor led training for new hire classes. Facilitation included orientation, behavioral science, customer service, a 3 day sales training program and 2 day computer/POS training. This ensured all new hires were versed in all area of the business and could perform job functions in a timely manner.•Assisted Regional Managers and District Managers across the country with training needs and operational support.•Provided training and new center support for 40 retail center openings across the US in 2011 and 2012.•Executed successful roll out of Book4Time Operating/POS system to 66 retail centers across the US.

Facilitator/Coach. Delivering Safety Leadership Training to BNSF Railway Leaders across the country.

Christa K. Moore is an energetic and optimistic Training and Development Professional with over 20 years of Training and Leadership experience. Her expertise is in Corporate Training, Leadership/Sales Training, Facilitation, Executive Coaching and Communication skills. She is a natural at Event Planning/Catering and has developed many corporate events throughout her career. Christa is a Certified Hospitality Trainer (CHT), a member of the American Society of Training and Development (ASTD), Council of Hotel and Restaurant Trainers (CHART) and Franklin Covey’s The 4 Disciplines of Execution, Manager Certified. One of Christa’s greatest strengths is that she has the enthusiasm and drive for grooming savvy leaders. Her passion is to help create exceptional corporate cultures, ensuring that their vision becomes reality. She is able to connect with leaders on every level to obtain results and unleash their full potential. Christa works with both small and large firms challenging them to create distinctive and dynamic solutions to meet their corporate objectives. Christa offers a unique combination of teamwork skills that enhance organizational cohesiveness, strategic-planning skills that ensure successful programs and people-oriented guidance that yields productivity and high morale. Christa has successfully conceptualized, developed, and implemented innovative training programs that responded quickly to emerging needs and trends. In addition, Christa has an amazing ability to create and foster lasting relationships with front-line workers to top executives.

Grapevine, Texas, United States

Training Manager Liaison between hotel Departments (Sales/Catering, Convention Services, Retail Sales, Concierge Services,) and the Training Department. Responsible for educational training and sustaining departments learning needs, including team building activities, coaching and mentoring and implementation of Franklin Covey’s “4 Disciplines of Execution”.•Trained Leadership Development Courses that included: Getting Started as a Gaylord Leader, Effective Communication, Handling Problems and Conflicts, Motivation and Team Building and Time Management.•Successfully managed and maintained Gaylord’s 7 course Frontline Leadership Program for all levels of management. •Team Member of Gaylord Texan “ALL STAR Squad”. Infused the Gaylord Culture into departments and led “STAR” (employee) rallies to foster a fun working environment.

•Oversaw Cosmetic Departments in 20 Dillard’s stores with volume exceeding $75 Million.•Effectively executed Grand Openings for New Stores with Director of Operations, Store Managers and Cosmetic Assistant Store Managers, ensuring successful hiring and training of new Cosmetic associates. •Orchestrated VIP Holiday Events for five top stores. Increased business in excess of 85%.

Maryland, California, Texas