Christa Odo Email & Phone Number

Summit, NJ

Configure online customer engagement solutions for major utility companies; define processes to help utilities create new operational excellence models, engage client business analysts in approaches to process improvements, create templates and reports in support customer engagement; conduct ad hoc testing, load testing; regression testing to ensure.

Waltham, MA

• Responsible for improving and standardizing manufacturing business systems and training for 80 functional users across four manufacturing / project oriented business units.
• Led effort to implement add-on software for ease of communication between engineering and sales teams. The end result of this software was to improve correctness of sales.
• Migrated and enhanced over 20 reports per user requirements from Crystal to Excel for ease of use from Visual Enterprise Resource Planning (ERP) and Visual Quality
• Designed and implemented SharePoint website for Return of Material Authorizations (RMA)
• Administrator for Quality and Maintenance, Repair and Overhaul (MRO) Access databases
• Part of lead effort to standardize 4 databases for future consolidation to one database

Waltham, MA

• Database Administrator for Maintenance, Repair and Overhaul department
• Began migration of MRO Access database to Salesforce and Visual for better process flow. Created detailed process maps for the MRO department
• Converted paper work instruction checklists to active Adobe Acrobat forms using Javascript to reduce loss of data.
• Created instructional website for batteries shipment to establish a central location.
• Produced website for repair work instructions in a central location
• Generated ad hoc reports from database

San Francisco, CA

• Supervised up to 4 people updating new software for 8 months
• Architect and programmer for transition of waitlists from MS Works to Access
• Part of lead team for transition from MS Works and Lotus to Excel, Word and Yardi (a web based property management software).
• Handled Section 8 forms, tracked rents and receipts, maintained contacts for over 50 properties and 12 Housing Authorities
• Tracked move ins, move outs, transfers and designation switches for over 50 properties
• Manufactured leases for over 50 properties

San Francisco, CA

• Assisted in transition from MS Works to Excel and Word
• Reviewed, reconciled, completed and reported recertification files for 13 properties
• Maintained permanent files and database

Monitored consumer telecommunications products and services. Provided daily competitive analysis reports to 15+ client marketing managers. Successfully assisted an e-commerce site in re-working their web pages.

Compiled statistics, maintained a database, created detailed reports of effectiveness and frequency of prescriptions for client regarding a new medication.

Repaired and modified the database used for progress and status tracking of a multibillion-dollar acquisition by a major telecommunications company.

Developed and unified sales and marketing presentations and proposals, financial overviews for internal and external customers.

Ba

Certificate