Christa Rowe Email & Phone Number

St. John'S Convention Centre

Halifax, Nova Scotia

 Respond to leads from sources such as Discover Halifax, Cvent, CI, emails and phone calls Lead Catcher - Create and/or update incoming opportunities before turning over the lead to the correct sales manager Actualizer – Utilizing Lightspeed reports to ensure that revenue has been correctly calculated in CI, actualizing quotes that failed to actualize Prepare all event documentation and coordinate between all internal and external departments to ensure a consistent and high… Show more  Respond to leads from sources such as Discover Halifax, Cvent, CI, emails and phone calls Lead Catcher - Create and/or update incoming opportunities before turning over the lead to the correct sales manager Actualizer – Utilizing Lightspeed reports to ensure that revenue has been correctly calculated in CI, actualizing quotes that failed to actualize Prepare all event documentation and coordinate between all internal and external departments to ensure a consistent and high level of service is maintained through pre-event, event and post-event stages  Created promotional materials for several events held by the hotel such as Administrative Professionals Day and Client/Partner Holiday Reception Individual Markets included Atlantic Regional Sports and catering event leads within seven days Reporting – Ran, formatted and tabulated weekly, monthly and year to date reports for the Director of Sales as well as Catering PACE report  Built a database of events within the city for prospecting and social media purposes Provided a seamless process for incoming leads within the market by being the point of contact from the proposal to contract to event order stages of the quote life cycle CI Administrator – Responsible for entering new and modifying existing event order items and menus Provided support to the Director of Sales and Sales Managers to achieve and maintain sales goals through timely completion of proposals and contracts Transformed the reader board to be more modern and individualized to each client Created door and reader board signs for each event Emailed thank you letters to clients of the week before and solicited feedback to improve future client experiences Contributed to weekly Golden Rule, BEO and funnel meetings as well as monthly sales meetings Hosted weekly Best Brews receptions once per month  Opening the day, reviewing and posting event checks, running accounting reports and closing the day, Show less

• Answering incoming phone calls/emails and directing them to the appropriate sales manager• Determining needs of the clients and placing them in appropriate event spaces• Banquet Event Orders: Determining Food and Beverage needs of the client, inputting those requirements into the hotel reservation system and distributing them to the appropriate departments within the hotel.• Working with the hotel reservation systems CI/TY and ISAC to build quotes • Preparing proposals and… Show more • Answering incoming phone calls/emails and directing them to the appropriate sales manager• Determining needs of the clients and placing them in appropriate event spaces• Banquet Event Orders: Determining Food and Beverage needs of the client, inputting those requirements into the hotel reservation system and distributing them to the appropriate departments within the hotel.• Working with the hotel reservation systems CI/TY and ISAC to build quotes • Preparing proposals and contracts, turning quotes definite• Tour market responsibilities: corresponding with clients, contracts, realizing client needs and making them actualize• Organization of sales managers in a cluster environment Show less

• COACHING, TRAINING and DEVELOPING World Class Sales Associates• Monitoring the store to ensure World Class service is given to all customers and sales goals are met• Bi-Yearly inventory• DELEGATION of daily and weekly tasks• FOLLOW-UP with visual and stock tasks• PLANNING: weekly and for peak seasons• SCHEDULING for 15+ associates• Inventory Management and loss prevention • ANALYZING REPORTS on inventory, sales and customer service• Empowering my management… Show more • COACHING, TRAINING and DEVELOPING World Class Sales Associates• Monitoring the store to ensure World Class service is given to all customers and sales goals are met• Bi-Yearly inventory• DELEGATION of daily and weekly tasks• FOLLOW-UP with visual and stock tasks• PLANNING: weekly and for peak seasons• SCHEDULING for 15+ associates• Inventory Management and loss prevention • ANALYZING REPORTS on inventory, sales and customer service• Empowering my management team to further their own development and career goals• Ensuring every customer leaves delighted Show less

St. John'S, Newfoundland

• LEADING the customer service and merchandising supervisors• Managing sales during floor shifts• Maintaining store look and feel• Ran inventory full count• Responsible for shrink levels in the store and maintaining the net variance report daily, i.e. inventory levels

St. John'S, Newfoundland

• COACHING and performance enhancement of sales associates in my department• Managing sales during floor shifts• Scheduling for two departments• AM/PM sales meetings• Training GUEST standards• Maintaining Open Box and clearance pricing in my departments

St. John'S

• LEADERSHIP OF EIGHT STORES.• P&L reports, weekly numbers• Conducting inspections, cash audits and follow up on issues• Contacting vendors and Support Center about site issues • COACHING and performance enhancement• Reconciling invoices and purchase orders• Ensuring customer complaints are dealt with in a timely fashion• Ensuring stores are set up to planograms and marketing initiatives• Ensuring operational standards are adhered to and operational tools are… Show more • LEADERSHIP OF EIGHT STORES.• P&L reports, weekly numbers• Conducting inspections, cash audits and follow up on issues• Contacting vendors and Support Center about site issues • COACHING and performance enhancement• Reconciling invoices and purchase orders• Ensuring customer complaints are dealt with in a timely fashion• Ensuring stores are set up to planograms and marketing initiatives• Ensuring operational standards are adhered to and operational tools are used• Creating a team environment and ensuring the right people are in the right stores• Store support when and where needed Show less

Newfoundland And Labrador, Canada

- Provide operational and sales support to three stores.- Conducted operational and loss prevention audits in the stores- provided stores with feedback on how to improve customer service, sales and operations- Succession planning for the three Newfoundland stores- aided the stores with inventory discrepancies, recruitment, hiring and training- Maintained operations in my own store and increased sales and customer service.

- recruitment, interviewing, hiring, succession planning, and staff retention- ensure all LOSS PREVENTION policies were adhered to and Shrink numbers were within acceptable parameters- ensure CUSTOMER SERVICE was the number one focus for the associates and leading by example- ensuring a SALES FOCUSED team through leadership, teamwork and training- New Hire Orientation, follow up on the training of all new hires or conducting training myself- Ensuring all MERCHANDISING… Show more - recruitment, interviewing, hiring, succession planning, and staff retention- ensure all LOSS PREVENTION policies were adhered to and Shrink numbers were within acceptable parameters- ensure CUSTOMER SERVICE was the number one focus for the associates and leading by example- ensuring a SALES FOCUSED team through leadership, teamwork and training- New Hire Orientation, follow up on the training of all new hires or conducting training myself- Ensuring all MERCHANDISING standards were completed weekly and during major resets Show less

I assisted the store manager with the day to day operations of the store.

- Opening procedures including daily numbers and deposits- Closing procedures including counting down tills, nightly cleanup, running of daily reports and locking the store- cash handling including deposits, coin orders, ensuring sufficient change for Customer Service Representatives- Ensuring sales numbers were hit every shift- merchandising the new release wall and doing plan-o-grams

- cash handling- Customer Service- checking in the returns and reshelving movies- closing clean up duties- daily customer calls

Medicine Hat, Ab

all areas of a front end customer service representative.