Restaurant Technology Manager
Current- Developing and maintaining strong working relationships with key internal and external stakeholders at all levels to understand and address their business needs and concerns.- Partnering with the Snooze Restaurant Help Desk to provide support services to satisfy the needs of our Guests, the restaurant operators.- Serving as a liaison to internal and external partners to ensure the prompt resolution of all issues and requests escalated to the Point of Sales (POS), Heart of House (HOH), and Front of House (FOH) support vendors.- Establishing and maintaining SLA windows and escalation practices for all critical systems and processes while working with IT vendors to deliver.- Providing guidance and management for the creation of, support, testing, and change management processes for the POS/HOH environment to minimize operational risk while providing maximum transparency to stakeholders.- Acting as the IT management lead for back office application projects and implementations where POS/HOH/FOH coordination is needed.- Identifying suitable new/emerging restaurant technologies, developing business cases, and coordinating proof of concept as appropriate.- Providing support outside core business hours during project implementations when required.- Partnering with the IT Security and Infrastructure vendors to ensure reliable and secure restaurant connectivity.- Being responsible for New Restaurant Openings and remodels and all associated infrastructure and key systems that support the restaurants including music, network connectivity, and other systems.- Working cross-functionally with other departments to ensure the highest level of IT support and ensuring the systems are in place to meet needs of each department.- Working collaboratively with the SVP of IT to ensure all IT objectives and projects priorities are met.- Other support within the IT department as needed.- Other projects and priorities based on business goals and objectives.
