Christen Ware Email & Phone Number

Assist in the development and implementation of policies and procedures, testing and monitoring programs, and developing and delivering training programs.

Raleigh, North Carolina, United States

• Conduct deposit and lending compliance monitoring/testing reviews ensuring respective Bank departments have appropriate processes and controls in place to comply with federal regulations and develop effective action plans to address control deficiencies identified.• Aid management in responding appropriately to any violations of a regulation or policy to prevent future non-compliance.• Partnered with the Enterprise Risk Management to incorporate compliance risk during implementation of the Risk Control Self-Assessments (RCSA) across one hundred and forty-six business units.• Assist business units with developing and implementing controls for compliance risk, including methodologies related to testing and monitoring and identifying possible gaps that could lead to regulatory violations.• Analyze new and pending laws and regulations, which directly affect practices and operations of the bank and create a summary for the impacted business units.• Produce a monthly Regulation Database Change report that details active final rules impacting the bank and communicate impact analysis.• Collaborate with management and staff in the different divisions of the bank affected by alterations in business practices to ensure understanding and implementation of the new policies and procedures.• Assist with the development and/or revisions of appropriate policies, procedures, controls, new product implementation, services, and systems to ensure regulatory compliance within the different areas of the bank.• Review third party vendor management contracts for compliance components.

Raleigh, North Carolina, United States

• Attended the ABA National Compliance School• Performed low risk regulation testing reviews. • Analyzed data in support of compliance monitoring activities. • Coordinated and compiled data to fulfill requests received from Internal Audit and Regulators. • Provided advanced administrative support to the Chief Compliance Officer and Senior Compliance Managers by creating materials and generating reports. • Worked with the leadership team on special projects to identify and address operational efficiencies across the Corporate Compliance Department. • Created reports and metric tracking tools while ensuring data integrity. • Managed the accounts payable process and fixed asset management. • Assisted with creating and maintaining departmental operating procedures and developing process documentation. • Managed the department's internal website/SharePoint sites and made enhancement recommendations to Department leadership as needed. • Coordinated and conducted annual business continuity exercises and updates to the department’s plan. • Conducted quarterly Information Security Access reviews, addressed issues, and communicated results

Raleigh, North Carolina, United States

• Gained Green Belt Six Sigma Certification after completing a project to support global change initiatives.• Managed complex month-end reconciliation process and ensure that proper explanation was given for any large adjustments.• Produced daily, weekly, and monthly financial analysis reporting for senior management, including the Executive Board and regional teams.• Coordinated with product controllers to strengthen accuracy of financial reporting and to maintain consistency of reporting between PC and Investment Banking Finance Department.• Improved the team’s efficiency and effected cost savings by reducing data storage requirements. • Developed team talent by cross training all new employees.• Developed documentation for all processes used on the reporting team.

Raleigh, North Carolina, United States

• Team lead for Mortgage Credit Events and outgoing credit team.• Managed 400 client accounts across all derivative products.• Supervised summer interns, including training and delegation of projects.• Completed complex transactions for interest rate products, credit products and mortgage events.• Demonstrated disciplined cost management by meeting daily federal mandated targets.• Updated templates used for drafting trades to comply with ISDA and Markit.• Ensured external client needs were met by liaising with Legal to resolve any discrepancies. • Participated in control meetings and produced control reports to reduce risk and limit loss.• Performed testing on computer systems to ensure that all controls were met before approving them to go live globally.• Established strong relationships with internal clients by investigating and resolving queriesin a timely manner.

Raleigh, North Carolina, United States

• Coordinated two statewide walks and 5k races.• Administered fundraising and all event arrangements for 13th annual Golf Classic. • Collaborated with management on government contract negotiation. • Prepared grant applications.• Lobbied potential bill to develop a brain injury fund.

Bachelor Of Applied Science (Basc), Business Administration And Management, General

Bachelor Of Arts (Ba), Psychology