Christi Acker Email & Phone Number

Texas, United States

Central Region - Team 2

Dallas/Fort Worth Area

Arlington, Texas

Oversee all operational aspects of the RadCare service line: Customer relations and retention IT development Physician recruiting, management, and retention Accounting and finance  Oversight of billing and collections P&L responsibility for a $65M budgetSales and Marketing Leadership: Pro-forma review and development for prospective clients Development of marketing and sales strategies and materials Prospective client presentations Drive sales prospects and meet new sales targetsStrategic Planning and Development: Develop strategic objectives to drive client satisfaction and growth opportunities.Contract Negotiation and Retention: Renegotiation of contracts Contract retention Act as primary liaison between company, employed physicians, and clientsAccomplishments: Oversight of local and field staff including physicians, regional managers,and admin staff  Maintained the highest employee retention rate in the company = 97% over 9 years Increased the radiology division business from one client contract to twenty-three Negotiated and managed contracts spanning from Hawaii to Maryland Developed and implemented a three-part, comprehensive quality assurance program Developed case management protocols for oncology and other multi-disciplinary patients Developed and implemented analytical reporting packages to track operational, clinical, and financial goals Developed and maintained strong relationships with C-Suite level administrators at client contracts, maintained the highest contract retention rate at the company = 93%; average company rate less than 70% Worked with clients to develop and implement contract specific programs to increase outpatient volume; total volume increase of 6%. Developed strategies with the billing company to meet the needs of each client and customize billing practices to satisfy the patients, clients, and improve reimbursement through physician education; total collection increase off 2%

Dallas, Tx

Oversee operations and management of the American Airlines Employee Health Clinics: Customer relations and retention Physician relations and retention Oversight of pharmacy, supply ordering and cost management Finance and accounting Quality assurance indicators Multi-site management of clinical and administrative employees including schedules and payroll Policy and procedure development and implementation Meet OSHA, CLIA, and JHACO requirements Billing and collections Accomplishments: Increased billables by 14% Increased collections by 63% Achieved pharmacy certification in conjunction with Medical Director Developed and implemented policies and procedures manual Directed transition of system software and hardware  Developed communication protocols with client’s worker’s compensation department to facilitate increased employee return to work rate and decreased time of due to injury Developed case management review process Created and managed an RVU based tracking system to simulate standard billing practices and provide cost/benefit analysis information

Phoenix, Arizona Area

Director of Consulting and Business Development Consulting: Develop client base for consulting services Provide consulting services for managed care, contract, and Medicare/Medicaid billing Provide consulting services for employee management Provide consulting services for financial targets and practice development Business Development: Develop client base for permanent and temporary employee placement services Work with placement consultants to meet the needs of clients Develop network of potential employees for placement services

Bachelor Of Science (Bs) 2013, Health/Health Care Administration/Management

Certificate, Surgical Technologist