Christi Hendrickson Email & Phone Number

Seattle, Washington, United States

Lynnwood, Washington, United States

Monroe, Washington

• Collaborate with local leadership team and the corporate health and safety department to ensure the successful implementation of the Health and Safety Administration System.
• Maintain compliance with federal and local health, safety and emergency management regulations. Develop and implement health and safety programs such as; Lockout/Tagout, Emergency Procedures, Powered Industrial.
• Identify hazards and work with leadership team to eliminate or mitigate.
• Develop and implement site specific training and education programs for front line leadership and employees as it relates to the health and safety program.
• Develop safety goals, objectives and metrics. Monitor and analyze the metrics on a frequent basis to help eliminate occupational injuries and illness from the workplace.
• Coordinate and conduct accident investigations, root cause analysis and recommend corrective actions.

Seattle, Washington

• Provided tactical and strategic support for station operations by maintaining a training and oversight program that ensured team members were operating in a safe and compliant manner.
• Worked closely with station leadership, training delivery, customer airlines, airport authorities, regulatory agencies, and others to provide a comprehensive program.
• Provided leadership to the training, program development, injury prevention and quality control teams, including team member coaching and development.
• Headed the process for the ISAGO accreditation at McGee Air Services. This involved several months of audit pre-work, onsite audit activities and post-audit follow up to ensure our policies and procedures met the.
• Responsible for the implementation, maintenance and the day-to-day administration and operation of the Safety Management System (SMS) at the corporate level and throughout the organization on behalf of the Accountable.
• Provided training, safety oversight and support for all operational areas including: ramp, customer service, airport operations, facility/equipment, and employee injury management

Seattle, Washington

• Developed system wide-safety and compliance program for ground handling startup company.
• Provided training and operational support during new station openings.
• Supported stations in building and sustaining a strong safety culture by ensuring compliance with OSHA and company standards.
• Performed operational audits and identified areas of risk.
• Worked with station leadership to develop corrective actions and monitor effectiveness.

Greater Seattle Area

• Worked as part of the larger Station Compliance and Quality Assurance team, monitoring compliance with regulatory and company policies/procedures within the scope of the Airport Operations and Customer Services.
• Performed process and subject based audits. This involved an in-depth assessment of the controls in place for high risk topics for the division. Identified gaps were managed through the root cause and management action.
• Assisted with incident investigations and provided analysis of root causes and appropriate corrective actions.
• Performed audits of Aircraft Fueling, Passenger Service, Ramp Service, Cargo Service, and Deicing Service providers throughout the Alaska Airlines/Horizon Air system.
• Issued finding summaries, monitored corrective action status and distributed audit reports to management.
• Supervised and mentored two temporary employees participating in a skills development opportunity.

Greater Seattle Area

• Developed and demonstrated LEAN principles and techniques of continuous process improvement.
• Assisted with the management of all Alaska/Horizon LEAN training, education and facilitation activities.
• Participated in management development program learning opportunities emphasizing presentation techniques, leading teams and effective communication practices.
• Participated in Accelerated Improvement Workshop (AIW) training, acted as a co-lead/lead facilitator for AIW workshop activities, and supported in achieving company and designated goals.
• Organized and lead LEAN tours, events and facilitator meetings. Developed learning and growth opportunities with other companies that utilized LEAN tools.
• Advocated for the culture of continuous improvement of products and processes.

Greater Seattle Area

• Maintained a master revision record and copy holder list for all controlled maintenance and vendor manuals. Issued revisions to copy holders of all documents controlled by the Library.
• Maintained public website, resolved audit findings, and published regular reports to copy holders.
• Organized and coordinated the manual requirements when aircraft were added/removed from the fleet or when a new vendor was used for repairs.
• Appointed to the acting lead position 9/1/05. Responsibilities included: trained and managed four temporary workers, trained and introduced the new lead specialist, directed the daily operation of the department, and.
• Selected as Employee of the Month 11/05 for the Maintenance and Engineering Department.

Greater Seattle Area

• Responsible for ensuring the safety of customers, crews and equipment while involved in every aspect of the daily ground operation.
• Selected to a variety of leadership roles including; acting supervisor pool, operations pool, hiring process committee, on-the-job trainer, deice coordinator and shift scheduling committee.
• Appointed to the Station Support team. Team members were responsible for conducting new station training, recurrent training procedures, operational support and station audits/safety checks.
• Safety SWATT team participant. Member of a multi-department task force formed to lower on-the-job injury rates and promote the overall health and well-being of employees.
• Nominated for a customer service award in 2004.