Christi Lopez Email & Phone Number

-Digital adoption expert and certified WalkMe builder: -Focuses on the ongoing, company-wide transformation to the digital adoption of Salesforce and other tools, including all communications and training initiatives, which are used to create an elevated user experience-Achieved a 93% increase in Salesforce user satisfaction since starting with Gore in 2021-Provides clear, specific, and approachable education to non-technical users by relaying information in a positive and enthusiastic way-Developed and maintains an extensive learning library of on-screen, interactive help and process automation, which aids our associates in their daily tasks-Stays in contact with both leaders and development to provide analytics which aid in the decision-making process-Continues to observe and analyze trends, using them to refine and grow our overall digital adoption strategy.

-Digital adoption expert and certified WalkMe builder-Obtained certifications in all areas of POS software, from reporting and advanced add-ons, to integration with monthly recurring membership programs and electronic document management-Handled all Spanish-speaking clientele and remained as a resource and technical contact for support and troubleshooting-Handled implementation of new clients, focusing on fast, effective installations and conversions, as well as thorough and efficient training-Managed and maintained many long-term client accounts in an advisory role with a focus on growth, retention, and ROI-Completed many hours of successful education remotely per week, with the highest rate of client retention and satisfaction-Provided recommendations and input for training, product development, support, and sales teams to improve customer satisfaction-Worked with engineering team to report and monitor bugs within the system and kept in constant communication with clients to ensure their concerns are heard, while keeping them updated on new advances.

Ocean Township, New Jersey

-Provided upbeat, friendly, and positive guest experiences. Skillfully assessed guest needs and exceeded their expectations in a high pressure and fast paced environment. -Completed education in all aspects of wine, liquor, and specialty ingredients to appropriately suggest additional items and increase restaurant sales. -Trained new floor staff on the DASH POS system, guest service expectations, safety procedures, food handling, and restaurant protocols. Worked with new staff to improve performance. -Answered all guest inquiries and resolved issues promptly while consistently adhering to quality expectations and standards.

Greater Philadelphia Area

-Treated insurance sales and clientele with an entrepreneurial spirit while creating a history of surpassing customer and employer expectations. Leveraged consultative and sales strengths to identify opportunities, nurture relationships, and close deals.-Remained a dedicated and tenacious sales agent with a reputation for professionalism and exemplary ethics. Stayed current on the latest trends in the insurance industry in order to focus on impeccable service delivery and accountability for goal achievement.-Developed and implemented sales plans and managed all phases of the sales cycle - from prospecting to close and follow-up support. Represented a full line of insurance products, serving as a trusted advisor to businesses and individuals.-Personal sales achievements and success were honored at the NYL conference for outstanding sales and goal completion for an individual.

Red Bank, New Jersey

-Responsible for creating outstanding pastries and desserts in a fine dining environment catering to all weddings, corporate events, and special occasions. Created new menus while focusing on cost effective solutions to increase profitability for my department.-Created effective inventory solutions as the Inventory Manager by solving issues regarding excessive ordering and product loss. Handled all kitchen equipment maintenance to ensure quality standards and functionality.-Managed scheduling, organization of staff and acted as an experienced translator for department employees.-Exceptional work ethic and pastry creations led to extending education and obtaining certification in Chocolate & Sugar Design from the International School of Confectionery Arts in Maryland.

Philadelphia, Pennsylvania

-Assisted in development of confections and worked with Head Pastry Chef to innovate new menu items in a fine dining environment. Collaborated with chef and event planners to create robust pastry menus.-Supplied exceptional desserts and pastries to three restaurants for banquets, weddings, room service, and corporate events.-Monitored quality and quantity of production and created cost effective solutions for excessive ordering and product waste.

Philadelphia, Pennsylvania

-Responsible for creating outstanding pastries and desserts in a fine dining environment catering to all corporate luncheons and private events. Created new menus while focusing on cost effective solutions to increase profitability for the department.-Created effective inventory solutions as the Inventory Manager by solving issues regarding excessive ordering and product loss. Handled all kitchen equipment maintenance to ensure quality standards and functionality.-Managed scheduling, organization of staff and acted as an experienced translator for department employees.

Absecon, New Jersey

-Provided upbeat, friendly, and positive guest experiences. Skillfully assessed guest needs and exceed expectations in a fine dining environment.-Assisted Head Pastry Chef to innovate new menu items. Collaborated with chef and event planners to create robust pastry menus for banquets, weddings, and corporate events specializing in wedding and specialty cakes.