Christian Donsa Email & Phone Number

As Specialist I am incubating and developing the strategies and content within my area of responsibilty. I regularly apply my project management and change management skills in order to transform the organisation, roll-out new ways of working and governance - always with the aim of creating lasting results and value for the organisation.■ SAP Solution Manager/SolMan Application Owner, Solution Architect/Test Manager: └ Implemented Solution Documentation as single point of access for IT technical documentation└ Rolled out Business Process Analytics to gain insight into the performance of busines processes└ Change management towards a business process-aware organisation■ SAP ECC Data Archiving, incl. DART/COAT framework (S/4 HANA preparation)└ Established show case SAP-system with archived business data└ Initiated clean-up of cross-functional business data■ Business Process Management (BPM)└ Co-authored BPM-framework, fostered BPM-vision└ Implementation of measurement capability within Global IT■ IT-investment governance for Vestas' Executive Management└ Material creation, facilitation of meeting, meeting notes and follow-up■ Benefit Realisation Management in IT/Business Projects└ Authored concept to measure benefits and guided first implementations└ Introducing ‘adoption’ as simple metric to measure benefit realisation└ Heatmap of own developed solutions and their respective adoption to showcase benefit realisation■ Cost models for supporting outsourcing decisions└ Cost drivers in IT-Support and IT-Infrastructure└ Creating a transparent cost base ■ Performance Management in Global IT└ Deriving metrics and KPIs from strategic direction└ Reporting, dashboards, follow-up with leaders└ Change management towards a performance-aware organisation

■ Management and leadership of a multi-disciplinary team └ Leading process specialists, service level managers, project managers■ Process Management└ Maturing the execution of IT Service Delivery Processes└ Roll out process training■ Performance & Fiscal Management└ Built fiscal management foundation to gain budget & actual spent transparency └ Established management reporting with metrics and KPIs

■ IT Management support■ Functional team lead of IT Controlling■ Global Rolling Forecast■ Global Management reporting incl. Value Cockpit Charts■ Investment requests■ Project cost controlling■ Cross Charging process

■ Documentation of processes and of the IT landscape for root cause analysis during outages■ User Account Management: Concept, development and implementation of tools to reduce time spent on account creation

■ Project work: Internal cost allocation between business units

Master Of Science, Business Information Systems

Bachelor Of Science - Bs, Business Information Systems