Christian Ferrer Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Provisioned Windows desktops & laptops for labs and new hires using Desktop CentralConfigured G-Suite user accounts (email fwd, delegate access, etc.) using Google AdminSecured application & group access with Okta AdminConfigured health check-in questionnaires and seating arrangements for office workers with Envoy AdminProvisioned Adobe suite apps for user business needs with Adobe AdminExperience with setting up, testing, and breaking down AV equipment for work eventsSupported company All-Hands Zoom webinars and Q&AProvided White-Glove support for C-level executives

South San Francisco, California, Us

Lead new hire meetings for FTE & contractorsTroubleshoot Windows& Mac laptops in-person and remotely via Zoom & SecureOneManaged office printers with any toner & ink refills, paper jams, and connectionsTracked IT inventory and replenish items if neededMaintained IT assets using AutoMox, Rapid&, and WorkspaceOneMonitored Zoom rooms and meetings daily

San Francisco, Ca, Us

Coordinate weekly IT Q&A meetings through Zoom to troubleshoot new hire questions regarding laptop setup and application access, decreasing the End User Experience team's weekly workload by 30% and network with employees outside the IT departmentReplenish office vending machines monthly with tech supplies for our San Francisco sitePartnered with GreenCitizen, a third-party conservation company, to responsibly recycle up to 60+ decommissioned laptops every quarterContribute to IT Team wiki by documenting ticket resolutions using Jira software, helping the IT team meet SLA requirementsHandle 20+ Jira tickets per day that included hardware, software, onboarding, and offboardingProvision users with secure application access using Okta and DUO SSO software

San Francisco, Ca, Us

Support onboarding team with shipping and receiving 20+ machines per week, reducing new hire wait times by 40%Compile 50+ laptops needing repairs monthly using Google Sheets and Jamf Pro MDM system, efficiently maximizing device inventory and reducing turnaround times for end-usersIdentify 250+ Windows machines needing OS software updates using Desktop Central device management system, resolving OS security vulnerabilities and increasing work productivity by 80%

First and last in line to interact with members of the Tenderloin based community center. Regularly sold membership packages with excellent customer service and attention to detail of the center's resources. Updated membership profiles through Citrix management software, troubleshooting account and billing errors that arise. Regularly and effectively communicated with management and multiple departments, gaining excellent communication and management skills. Recognized as a team player and leader, earning the "Most Enthusiastic Person" award.

Organized and maintained the recreational area by accurately providing hourly attendance data and clearing the area of any debris or hazards. Routinely sanitized fitness equipment to prevent health hazards to staff and community members. Cross trained in other departments in the event of an emergency to support the community center.

Boston, Massachusetts, Us

Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship.Completed coursework in Business Communications and Intro to Computer Applications with specialized training in IT Helpdesk, earning a Learning & Development Professionalism Award and Google IT Support certification

San Francisco, Ca, Us

Provided excellent customer service and maintained the store up to team standards by promoting current sales and quickly processing transactions accurately. Gained insightful knowledge on the game of baseball and developed a winning culture, individually and collectively.

Las Vegas, Nv, Us

Gave SFO passengers a sense of peace by helping them find what they need for a relaxing trip until their final destination. Increased sales by 40% by staying up to date with audio technology trends, regularly attending product demos to pass along audio knowledge to the passenger. Gained the ability to work independently by routinely opening and closing the store.

Information Technology

Information Technology

General Education

Education record