With 7+ years of experience as a technical support specialist,  a billing expert, and a customer service representative. Assisted customers through phone, chats, emails, and a web API. Demonstrated world-class support to various nationalities, like customers in the US, Australia, Canada, and New Zealand. Provided them with customer satisfaction with positively trending KPIs and metrics. While in BPO, I earned my web development skills and expertise through real-world scenarios, high-caliber mentors, and collaboration with my fellow web developers.