• Spearhead network infrastructure expansion projects for mid-market and enterprise clients, focusing on Managed Edge, Security, Voice & Collaboration, Network Connectivity, and Fiber Transport.• Collaborated with cross-functional teams to deliver mission-critical bandwidth solutions, fueling innovation and transformation for impactful companies.• Achieved significant revenue growth by providing essential network services to support the evolving needs of clients.

* Managed a diverse portfolio of mid-market and enterprise customers and partners, ensuring their needs were understood, expectations met, and long-term relationships fostered. * Conducted regular business reviews with customers and partners to measure progress, address concerns, and identify opportunities for growth and expansion. * Collaborated with internal teams, including Sales, Marketing, and Product, to advocate for customer needs and improve Moxo’s product offering, resulting in a higher customer retention rate and increased revenue. * Provided ongoing product training, support, and best practices to customers and partners, enabling them to fully leverage our platform and achieve their desired outcomes. * Identified upsell and cross-sell opportunities by analyzing usage data, understanding customer needs, and proactively offering tailored solutions to enhance their experience. * Monitored customer health metrics and KPIs to anticipate potential challenges, proactively address issues, and maintain a high level of satisfaction. We offer a mobile-first client engagement portal with rich capabilities and brand it according to an organization's requirements, specifically architected to complete business on the go or at your desk. These features include interactive messaging, online meetings, mobile screen sharing, real-time annotations, and electronic signatures and much more.With our platform, Moxtra provides a turn-key, white-labeled solution, that can be deployed within weeks, for iOS, Android, web, and desktop. Moxtra can make your app into a one-stop destination for your clients to engage and complete business with your team. For a business with an existing app, Moxtra can be added into the app through an SDK. For a business without an app, Moxtra provides a turn-key, white-labeled solution, that can be deployed within days, for iOS, Android, web, and desktop.

* Developed and executed innovative partner recruitment strategies to attract top-tier partners and expand our network across diverse verticals, resulting in an increase in partner engagements during my tenure.* Managed the end-to-end partner recruitment process, including initial outreach, pitch presentations, negotiation, and onboarding, ensuring a seamless and efficient experience for all parties involved.* Collaborated closely with cross-functional teams, including marketing, engineering and product, to align partner recruitment efforts with overall business goals and maximize the impact of partnerships * Established and nurtured long-term relationships with partners through regular communication, providing ongoing, product updates, support, and addressing any concerns or challenges that arose.* Organized and participated in industry events and conferences to network, promote our brand, and identify potential partners.* Continuously monitored partner performance and satisfaction, gathering feedback to drive improvements in our partner management processes and enhance the overall partner experience.* Maintained up-to-date knowledge of industry trends, competitor activities, and emerging technologies to inform our partner recruitment strategy and ensure we stayed ahead of the curve.

Responsible for maintaining and leveraging the existing Verizon B2B market share to drive account penetration utilizing Verizon Connects entire product portfolio of solutions while also being responsible for sales and funnel management, which include developing a sales pipeline, jointly managing partner accounts, conducting sales calls, and forecasting. Engages with leadership in sales strategy discussions, and providing transparency through reporting. Partners with all sales roles to help uncover sales opportunities and helps to bridge the knowledge gap by providing resources for teams to achieve overall success.

Uncovering customer needs by utilizing solution-based consulting techniques which fully demonstrate the value of Verizon Wireless products and services. Recommending wireless solutions with regard to price plans, data and other enhanced services, with corresponding handsets and accessories. Expansion of consulting with preferred Vendors of Verizon Wireless for a complete wireless solution.Providing follow-up training for new customers, handling equipment issues, performing rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn.Continuously update my customers on knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships.

Recruited, hired and developed high performing retail sales organizations to execute and deliver region leading results. I specialized in pushing locations to the next level through sales coaching , skill drills and accountability. Leading by example and having a passion for driving sales through team selling while always delivering a world class customer experience were the hallmark of all my stores which included managing up to 30 direct reports.

Coached and developed sales consultants to meet quota through side by side selling and observations.Handled customer inquiries and escalations Discovered and shared best sales practices