Christian Samilin Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Performs implementation tasks in accordance with InQuicker Online Appointment Scheduling and Prompt Appointment Reminders with Health Organizations.• Installs/Integrates/Implement/Support clients on EMRs and EHRs systems such as Athena, Cerner, Next Gen, EPIC, IDX • Builds Health Online Schedules, Accepted Insurances, Facilities, Providers, Service Lines.• Led development of QA Process for Inquicker to validate Schedule Builds to ensure quality and prevent errors proactively using Database queries using Metabase.• Part of GetWell Team Tiger as Business Subject Matter Expert to help stabilize Prompt 2.0 working with Devs, Devs Ops, Ba's, Product, Implementations and Support.• Participated in Business Requirements Gathering/Documentation, ADO User Story Creation, QA/UAT/PROD testing, QA Post Prod deployment to help prevent production issues. Help with User input to guide Dev on what and how should the software and user interface be developed with a focus on accuracy and performance scaling for Massive Accounts.• Worked with Product Director, Dev, DevOps, Solutions Architect to identify potential issues, and solutions to those problems in a collaborative manner, able to communicate in a granular code technical perspective as well as high level business, client and end user perspective.• Lead of Prompt 2.0 Migration Team.• Helped develop SEO project to automate updated Schedule pages links to be crawled on by Search Engines.• Have led meetings with clients and internally for Knowledge Transfers, Product Demos, participated in Sprints Planning, Restrospects and Sprint Meetings with Org Change Leads, Scrum Master, Enterprise Architect, Director of Product Management. • Continued Implementation with Prompt as the previous role.

Toronto, Canada Area

• Performs implementation tasks in accordance with Prompt Appointment Reminders via Email, Voice and Text• Installs/Integrates/Implement/Support clients on EMRs and EHRs systems• Works with Product Management to Gather Requirements, Integrate, Implement / configure in accordance with project SOW, scope and unique client needs. • Integrates using Batch, Bridge, HL7, CSV Parsing System, PostMan • Utilizes Microsoft SQL, MYSQL and MS Sharepoint, Excel and SalesForce, JIRA and Confluence extensively• Evolves internal team standards, procedures, processes, and best practices.• Automated Voice Actor/Actress Prompt Request using Google Sheets• Performs QA testing and performance measures in accordance with project management plan and in preparation for transition to client service.• Reviews Client Configurations and investigates configuration tool features and recommends improvements to standard protocols.• Assist team members with issue resolution and mitigation. Actively participates and supports team dynamic initiatives. • Partners with Product Management in an effort to provide technical expertise and direction other departments.• HIPAA compliant Standard Privacy handling PHI data securely

• Support Medical Centres and Doctor's Office remotely and on site• Support Electronic Medical Records (EMR) and Billing Software• Installed and configured EMR, Billing and Backup Software• Ran Updates for EMR, and Billing using Dbase and SQL database• Troubleshoot Software and Billing issues• Managed Users in Terminal Server environment and Active Directory• Supported Windows XP, 7 and Server 2003 & 2008 Operating Systems

• Supports SilverWare Point of Sale and Avrio systems in restaurant network environments that utilize Microsoft Visual Fox Pro and Microsoft SQL respectively.• Handled Software/Hardware issues with Microsoft Windows 2000 to Windows 7 and network hardware that comprise the POS systems (ie NIC, switch, routers and modems)• Supported Windows Computer stations, Epson thermal receipt/impact kitchen printers, ELO touchscreens monitors, Magnetic Stripe Readers installation and configuration• Used Symantec PCanywhere , VNC and Remote desktop for support remote clients• Performed on-call/pager shifts to provide support after hours to the hospitality industry through VPN connections and PC Anywhere• Imaged stations using Symantec Norton Ghost

• Supported VOIP devices (firmware, jitter, codec, fax, IP settings)• Handled Logging tools to capture SIP information between the client and the servers for troubleshooting and or escalation• Tested Vonage VOIP equipments for troubleshooting purposes as a SME to provide details and resolution to an identified issue(s)• WAN/LAN (modems/routers, 802.11a/b/g, WPA, TCP/IP, DNS)• Handled billing/usage/number transfer related disputes/escalations• Taken Escalation calls and callback request from Team Leads• Responded to end users using RT tickets via email• UK Logistics (coordinated City Link, UK Warehouse and customer)• Performed SME role to 25 agents (Subject Matter Expert)• Supported Call Center environments (20-40 users) using VOIP

• Supported photo lab operators to be able to operate and troubleshoot their photo lab equipment• Supported Kodak Picture Maker ™and Noritsu photo printers• Worked with photo chemistry and chemistry value plots• Supported network connectivity between lab equipment/kiosks• Sent orders for supply (chemistry packages/paper/magazines)• Dispatched Field/Photo Supply Technicians to clients

• Provided technical and customer service support for D-Link products via telephone, using appropriate questioning techniques to assess customer circumstances/needs• Performed Advisor role for the Canada and US queues (50 agents)• Performed Escalation Handler role for the Canada and US queue• Certified D-Link Level 2 technician• Supported the US, Canada and UK end users• Trained new agent through shadowing, provided feedback and goals• Remote security camera systems (port forwarding, installation)• Configured VPN connections and VPN servers through routers• Supported Windows 95/98/NT/2000/XP and Mac OS• Supported WIFI 802.11a/b/g/n and Bluetooth wireless devices

Technical phone support and On-site support (6 hotspots downtown)Research and Development, software releases, deployment and testingWireless Network Management, WIFI security, End UsersManagement of FreeOsk* Configuration and MaintenanceInternal & external network troubleshooting (TCP/IP DHCP DNS)Creative Design for ads (Flash Mx and Dreamweaver Mx)Company website, weather, news, links and media creative updates

Computer Networks Engineering Technologist

Computer Networks Engineering Technician