Christian Smith Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Responsible for providing curated guest experiences in a fine dining environment. Worked to ensure guest satisfaction, handle guest complaints and elevate guest experiences. Responsible for closing reports, cash accountability, and general service needs. Acquired skills in guest relations, employee management, and service management

Responsible for providing customer service experiences in a fine dining environment. Tasked with guiding customers through their meal, while ensuring a pleasant and enjoyable experience. Responsible for organizing server sections, floor plans, and reservations and bookings. Acquired skills in customer service and service management.

Responsible for overseeing event functions, reviewing employee performance, creating and inputting shift reports and data, and managing guest needs. Learned skills in team leadership, management, data input, documents and reports, and customer service.

Responsible for scheduling employees, scheduling use of offices, soliciting and managing donor gifts, managing donor relations, and general office duties. Acquired skills in office administration, and in guest and donor relations. Learned to interpret and utilize scripts, create employee schedules and assignments, and provide over the phone service.

Member of the UNCA Student Honors Advising Committee, responsible for advertising, marketing, and outreach for all student honors advising committee programs, as well as for maintenance of the organization’s website and social media presence.Acquired skill in market management and participation, as well as in local outreach. Learned to manage and improve media and advertising for smaller programs, like the UNCA Honors Program. Was required to manage accounts, create media, schedule campaigning, and run advertising for program events.

Responsible for creation of and distribution of marketing and outreach materials for the program, as well as coordination of outreach employees and outreach components.Acquired skill in coordination, organization, and directing of other employees. Learned to implement branding, provide personable interaction experiences, and manage a team. Was required to manage accounts, collaborate with similar community programs, and dictate media presence of the program.

Responsible for room bookings, program planning and scheduling, mail processing, laundry processing and charging, Student Services Offices cash accountability, and general guest services.Acquired intrapersonal skills, organization skills, and service skills. Learned to manage multiple tasks and projects, while performing daily tasks and duties as well.