Christian Chi Email & Phone Number

Serve as an agile management expert accountable for directing teams and ensuring organization goals are attained for the company. Led a team that developed Value Streams and helped scrum teams to form a SAFe Release Train that delivered an Enterprise-level application within time, budget and with all quality requirements.• Work with SMEs, Technical leads, Business Owners to draft project plans and follow up consistently to project completion• Collaborate with cross-functional teams to drive the processes to deliver effective business intelligence solutions, including product owners, architects, developers, and quality assurance• Serve as a mentor to stakeholders to ensure their understanding and buy-in of the agile approach with a focus on delivering a Minimum Viable Product through precise prioritization• Guide scrum teams on self-organization, to fill in the intentional gaps left in the Agile/Scrum frameworks.• Set visions and strategies through creation and promotion of clear, measurable goals align individual efforts and foster collaboration surrounding high-priority business goals• Lead team meetings with developers and conduct agile ceremonies, including daily stand-ups, biweekly sprint planning meetings, sprint reviews, and sprint retrospectives• Directly manage one report and provide training to new hires; coach internal teams on agile practices and provide necessary training to create positive mindset to agile methodologies • Help teams to strive on improving Agile techniques and best practices such as User Stories, ATDD, TDD, Continuous Testing, Pairing, Automated Testing and Agile Games.• Work with product owners, consulting teams, and clients to identify and define epics to feed into the product roadmap and ideas backlog, protected teams from external disturbance• Partnered with stakeholders to redesign and migrate IT infrastructure to Cloud for HADR, including solutions architects, database administrators, business analysts, and other teams

Spearheaded agile projects focused on customer charge back and refund platform. This supported the e-commerce portal for online orders.• Facilitated scrum ceremonies and assisted product owner during backlog refinement to ensure requirements were ready and expressed as independent and testable user stories• Equally led IT teams in building software applications that allowed the company employees to maximize their effectiveness and to improve customer satisfaction.• Performed detailed project assessments of risks to determine constraints and develop mitigation strategies; investigated, corrected, and escalated project issues and concerns• Coach teams and leadership on the best Agile practices, values to ensure customer satisfaction.• Tracked stories and maintained all project-related documents and decisions, managed communication and key relationships between development teams and stakeholders• Managed, mentored, and motivated project team members to promote high levels of productivity and cohesiveness; provided team trainings to increase positive agile mindsets• Collaborate with multiple scrum teams through Scaled Agile practices to experiment, iterate, evolve, and learn from each other and this brings in innovative and smarter ways of meeting the sprint goal• Support teams with JIRA queries, create fix versions, Release Jira to facilitate deployments

Led a leisure technology project team responsible for strategic direction analysis, development, testing, and integration of various technology projects within the Organization.• Collaborated with seven team members to manage various projects, including a system build that generates HL7 messages of medical information shared between healthcare professionals.• Served as expert with Scrum framework, principles, practices, and ceremonies; developed service and business-level agreements to set expectations and measure performance• Provided expertise in product backlog refinement and prioritization, agile processes, conflict resolution, workflow optimization, and code repositories; created and wrote user stories• Led process improvement efforts, including development of an effective framework for managing and improving customer IT support while advising management of client escalations• Developed training materials for support staff on technology solutions and processes; provided data and reporting of KPIs and trends to IT department and stakeholders• Partnered with legal department to manage the approvals of master service agreements, statements of work, vendor contracts, and non-disclosure agreements• Creating and onboarding project teams, integrating them into the organization and providing a clear vision of the product and facilitating communication and information exchange between external groups and the project team.• Led process improvement efforts, including Electronic Data Interchange process to increase efficiency for EDI files for healthcare industries guided by HIPAA

Master'S Degree, Information Technology Project Management

Bachelor'S Degree, Business Law And Management