-Created content for clients on Instagram, TikTok, and Facebook -Develop and execute social media strategies to increase engagement and grow social media presence-Create high-quality and visually appealing content for social media channels (including graphics, photos, videos, and written content)-Plan and schedule social media posts across various platforms-Monitor social media metrics and analytics to evaluate the success of campaigns and adjust strategies as necessary-Stay up-to-date with social media trends and best practices to continually improve social media presence-Covered USFL games as a freelancer

Produced social content for Instagram and TikTok on game daysCaptured behind the scenes content of the players before, during, and after each gameCaptured important moments during the game such as goals, corner kicks, etc.Captured videos of fan interactionsCreated short form videos for Instagram Stories

Created social media posts for TikTok and InstagramCollaborated with creative team to execute social contentStayed up-to-date with social media trends and best practices to continually improve social media presenceStarred in TikToks and ReelsHelped the social team create content quickly in response to a viral moment on TikTokOwned and contributed to our weekly cultural relevance newsletter that highlighted pop culture trends

Account: Regions BankSpearheaded a campaign for a clientCompleted social media projects for clientsCompleted DEI campaignsMaintained relationships with clientsCollaborated with Project Managers and Creative to executeprojectsMet with clients to discuss campaignsAttended commercial shoots for clientLed kick off meetings for campaignsLines of business: Sponsorship, Corporate/DEI, Household Growth

-Completed projects for clients-Assisted with campaigns-Compiled media lists for clients-Helped promote events for clients-Pitched media coverage to journalists/media outlets-Brainstormed best marketing practices for clients-Created content for clients' social media platforms such as Instagram and LinkedIn-Created flyers using Canva-Created social media calendars-Wrote press releases-Wrote scripts for Award Ceremonies and Commercials

Responded to Credit Bureau disputes from Equifax,Experian, and TransUnion within 30 daysValidated extremely detailed and highly sensitive consumer information and payment history Investigated fraudulent claims on credit report Reviewed loan documentation for accuracyCompleted validation of loan documentation, reports, and/or systemsResearched and resolved more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questionsWorked under limited supervision following established guidelines and proceduresMet team goals as well as personal goalsResponded to inbound calls from customers about their disputesTrained new hiresHad a quality average of 99% in 2020 and 97% in 2021

Placed outbound calls to customers to collect past duebalancesWorked with customers to resolve account delinquency while minimizing company interest lossesImplemented repayment plans as necessary and collected delinquent paymentsProcessed Payments by phoneCollected over $1.5 million in 2017Had a quality averaage of 94% in 2017Recipient of the Regions"Know Your Customer" Elite award in January 2018On The Job Training Coach