Christian Fitzgerald Email & Phone Number

Chicago, IL, US

Sunnyvale, CA, US

The Enterprise Customer Success team added me to manage an expanding portfolio of logos I’ve worked to grow from $7.5M to $16.8M in ARR. The product is a SaaS-based tool that integrates with Salesforce to provide revenue leaders, like CFOs, AI-based predictions for quarterly sales and team forecast rollups and reporting. My book is 20 accounts whose.

San Francisco, California, US

I managed a book of approximately 100 clients in the mid-market tier. Due to the size of the client list, I developed programs for highly automated, low-touch but high-engagement messages to deliver targeted content based on a user's interactions with the product. I collaborated with Account Executives and Solutions Engineers to target customers who needed.

San Jose, California, US

I was responsible for a portfolio of approximately 50 clients totaling $4.5 million in ARR, 10 of which had white-glove service levels. Most of the company's products were on-prem solutions, so this involved very personalized, high-touch service including weekly or monthly meeting cadences to manage expansion, product updates and upgrades, adoption of new.

San Jose, California, US

Austin, TX, US

LiveText was acquired by Watermark in September of 2017. I was then responsible for the conversion of the newly acquired product into Watermark's existing technology stack. I oversaw 8 Scrum ceremonies a week and tracked development milestones to ensure projects are completed on time. I was responsible for communicating recent accomplishments, goals, and.

Under the direction of the CEO and Co-founder, I spearheaded the development of the company’s new multi-million dollar platform, released in 2016. I provided final acceptance for all features and enhancements for 3 years and improved team performance consistency to accomplish 19 consecutive on-time biweekly release cycles. I led the 14-person China-based.

I was hired as the second member of the implementation team to support the company’s growth and manage clients after-sales including onboarding and installation. I facilitated on-site training and ongoing support to ensure customer satisfaction and platform acceptance. I provided exceptional customer service while delivering technical client support and.

Hilliard, OH, US

Commission-based sales and supervisory position. I consulted with clients on complete system hardware purchases as well as "Build-your-own" configurations. I also supervised the roll out of the new "HDTV" department including the construction of displays and training of associates. I directly supervised 8 associates including scheduling, incentive.