-Learned various technological concepts and practices, such as networking, cybersecurity, Linux, Python, technical support, and Amazon Web Services (AWS), in a full-time (8 hours a day) capacity.-Earned the AWS Cloud Practitioner certification

-Learned advanced web development concepts, such as, the MERN stack (MongoDB, Express.js, React.js, Node.js), Redux, Git, and more in an intensive program with a full-time (10 hours/day) schedule

-Supported users by investigating, troubleshooting, and resolving L2 technical support issues to 15+ employees per week involving mobile device management-UI Designer and one of the Front-End Developers utilizing HTML, CSS, Bootstrap, and JavaScript to create a web application that improves the efficiency of inventory asset management and mobile device repurposing- Collaborated on the planning of training for new employees by providing input on my process for solving tickets and recommending topics that should be included in the GE Knowledge Base- Wrote script that automated the process of grabbing user information (name, email, ID#) from Microsoft Outlook

-Assisted 15+ people per day with questions or concerns regarding classes, majors, and more which ensured stability in the department-Provided excellent customer service via phone to 5+ callers per day answering questions about degree programs, classes, and more-Turned in and logged sensitive exam sheets to the testing center to be graded, ensuring that no sheet is read or taken by any unauthorized personnel