Christian Taylor Email & Phone Number

As an IT Service Desk professional with a strong focus on accuracy and attention to detail, I’m committed to delivering high-quality solutions that meet the needs of clients, customers and colleagues. I take pride in my ability to troubleshoot efficiently while maintaining a customer-centric approach, ensuring that every interaction is met with a high grade of service and satisfaction.I’m looking to expand my technical skill set and explore new opportunities within IT, building on my experience with tools like ServiceNow, Active Directory, and Microsoft 365. I aim to continue refining my expertise while contributing to a team that values precision, collaboration, and customer success.

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  Service Desk Agent (Ato Contract)

  Datacom

  Mar 2024 - Present - Melbourne, Victoria, Australia

  Servicing the internal operations of the Australian Tax office for all Level 1 Information Technology requirements.+ Providing excellent technical support in a fast-paced environment where customer satisfaction is paramount.+ Level 1 Major incident management, covering core components of Information Technology Infrastructure Library

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  Rmit University

  Information Technology (Cyber Security)