As an Associate Support Engineer, I focus on designing and implementing IT solutions that enhance efficiency and streamline processes across the organization.Key Achievements:• Data Automation: Utilized ETL Software Alteryx to format data from multiple databases, automating a bonus calculation report for the VP of Marketing Operations, saving significant manual effort and increasing accuracy.• Workflow Automation: Developed an automated onboarding and offboarding process… Show more As an Associate Support Engineer, I focus on designing and implementing IT solutions that enhance efficiency and streamline processes across the organization.Key Achievements:• Data Automation: Utilized ETL Software Alteryx to format data from multiple databases, automating a bonus calculation report for the VP of Marketing Operations, saving significant manual effort and increasing accuracy.• Workflow Automation: Developed an automated onboarding and offboarding process using advanced workflow automation tools, reducing the manual workload on the IT department and streamlining HR processes.• Solutions Architecture: Designed and implemented a centralized file management system, enhancing accessibility and collaboration while reducing reliance on VPN.• System Integration: Successfully migrated multiple domains and Microsoft accounts to a single tenant, enhancing inter-company collaboration with no major integration issues.• Performance Optimization: Configured and optimized the usage of critical accounting software, significantly improving performance, reducing processing times for financial reports, and enhancing the overall user experience.• Collaboration Enhancement: Led initiatives to consolidate monitoring software across different departments, streamlining processes, reducing costs, and improving efficiency. Show less

As Legacy.com's IT Help Desk Administrator, I provide comprehensive troubleshooting and support for 300+ users, including CEOs and Executives across Legacy and sister companies. I also configure and administer user-facing software and environments, and collaborate with managers to optimize workflows and training proceduresSome of my daily tasks and responsibilities are:System Management and Troubleshooting:• Managing and configuring backups with Barracuda Devices and… Show more As Legacy.com's IT Help Desk Administrator, I provide comprehensive troubleshooting and support for 300+ users, including CEOs and Executives across Legacy and sister companies. I also configure and administer user-facing software and environments, and collaborate with managers to optimize workflows and training proceduresSome of my daily tasks and responsibilities are:System Management and Troubleshooting:• Managing and configuring backups with Barracuda Devices and software.• Managing and configuring of the MDM Kandji.• Managing and configuring of Microsoft Intune.• Command line/DNS troubleshooting.• Managing and configuring of Apple business manager.• Managing and configuring of Sophos Anti-Malware, security software within our environment.• Administering Atlassian products Confluence, Jira.• Administering AWS WorkSpaces and EC2 instances.• Administer Keyscan Aurora for access control and monitoring throughout our Chicago office.• Maintaining and configuring Zoom and Zoom meeting room devices and controllers.Compliance and Audits:• Software usage and compliance audits.• In charge of laptop reclaiming procedures and proper e-waste destruction to comply with PCI standards.Documentation and Collaboration:• Creating documentation on fixes and procedures in Confluence.• Collaborating with Accounting to ensure Tech invoices are approved and paid.• Working closely with CEOs, executives, HR, managers, and employees.• In charge of the onboarding processes and ensuring consistency across Legacy.com and sister company AdPay.Server and Networking Maintenance:• Maintaining physical on-site servers and networking equipment.• Replaced our on premise file servers and migrated to AWS. Utilizing the Infrastructure as Code solution Terraform.Additional side projects: • Utilized ETL Software Alteryx to format data from multiple databases to automate a bonus calculation report for our VP of Marketing Operations for her users. Show less

As a Contracted IT administrator for Northern, I am one of two Techs responsible for the deployment of laptops and desktops to new partners of the company all across North America. I work closely with managers, developers, and my team to ensure that each new partner has a seamlessly great IT experience when welcomed to the company and that any barriers they face are broken down and solved.Responsibilities: Device Configuration and Troubleshooting:•Configure, image, install… Show more As a Contracted IT administrator for Northern, I am one of two Techs responsible for the deployment of laptops and desktops to new partners of the company all across North America. I work closely with managers, developers, and my team to ensure that each new partner has a seamlessly great IT experience when welcomed to the company and that any barriers they face are broken down and solved.Responsibilities: Device Configuration and Troubleshooting:•Configure, image, install, and troubleshoot laptops/mobile devices/tablets.•Perform operating system (OS) and application installations/updates on networked computers.•Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file •backups, and configuring applications and mobile devices.User Support and Collaboration:•Facilitating walk-up desk service and utilizing the ticketing platform Service Now.•Assisting with account management and machine management through Microsoft Active Directory.•Troubleshooting and providing technical support to executives, managers, and new partners via Remote Desktop and through Teams.•Collaborating with other teams to assist in troubleshooting, identify root causes, and provide technical support when needed. Show less

As an IT Projects professional with 2+ years of experience at TankNetworks, I have successfully managed the implementation of IT infrastructure for two 24-hour emergency rooms. I have experience in building server enclosures, installing and configuring operating systems, and ensuring proper functionality of patch panels, firewalls, and internet access. Additionally, I have expertise in setting up workstations, including office phones and computer systems and working collaboratively with CT… Show more As an IT Projects professional with 2+ years of experience at TankNetworks, I have successfully managed the implementation of IT infrastructure for two 24-hour emergency rooms. I have experience in building server enclosures, installing and configuring operating systems, and ensuring proper functionality of patch panels, firewalls, and internet access. Additionally, I have expertise in setting up workstations, including office phones and computer systems and working collaboratively with CT operators to ensure seamless connectivity and operations.IT Infrastructure Implementation:• Managed the implementation of IT infrastructure for two 24-hour emergency rooms.• Built server enclosures and installed servers.• Installed and configured the appropriate operating system, patch panel, firewall, and internet access.Workstation Setup and Connectivity:• Set up workstations, including office phones and computer systems.• Collaborated with CT operators to ensure their stations were connected and working seamlessly. Show less

As the General Manager at Papa John's, I held a leadership position where I managed a team of 30+ full-time and part-time employees, overseeing various aspects of operations. My responsibilities included:Management and Leadership:• Supervised a team of 30+ employees, handling payroll, pay rates, hours, and schedules.• Led the hiring, training, promotion, and termination processes.Sales and Marketing:• Executed marketing strategies and fostered sales leads by… Show more As the General Manager at Papa John's, I held a leadership position where I managed a team of 30+ full-time and part-time employees, overseeing various aspects of operations. My responsibilities included:Management and Leadership:• Supervised a team of 30+ employees, handling payroll, pay rates, hours, and schedules.• Led the hiring, training, promotion, and termination processes.Sales and Marketing:• Executed marketing strategies and fostered sales leads by networking with local schools and program organizers.• Placed food and drink orders twice a week based on sales projections.Operational Excellence:• Maintained a focus on building cleanliness and overall store maintenance.• Assumed budgetary and P&L accountability.Achievements:• Successfully turned around the store's financial performance, increasing profits from $1,500 per period to a consistent $10,000.• Set a store sales record, achieving a remarkable +25% growth.This experience has equipped me with strong leadership, operational, and strategic skills, complementing my technical expertise in IT projects. Show less

As a Learning Trainer with two years of experience at Amazon, I have successfully led a team of over 50 trainers and onboarded hundreds of new associates. I possess a strong track record of cross-training between departments, identifying training needs, and developing effective training workshops and coaching tools for associates and department managers. My commitment to maintaining employee safety and compliance has resulted in 100% certification rates for all employees. I am a proactive… Show more As a Learning Trainer with two years of experience at Amazon, I have successfully led a team of over 50 trainers and onboarded hundreds of new associates. I possess a strong track record of cross-training between departments, identifying training needs, and developing effective training workshops and coaching tools for associates and department managers. My commitment to maintaining employee safety and compliance has resulted in 100% certification rates for all employees. I am a proactive problem-solver with a focus on driving performance and delivering results.Experience:• Led a team of over 50 trainers, onboarded hundreds of new associates, and issued trainers to new associates to ensure proper training in their respective work paths.• Ensured all 3000+ employees were safety certified and up-to-date with current training.• Cross-trained between all departments within the Warehouse to enhance employee productivity and versatility.• Identified training needs and developed training workshops and coaching tools for associates and department managers.• Resolved day-to-day issues of departments assigned to me.Training Associate, Amazon• Trained over 100+ associates in different direct process paths.• Responsible for training new hires and performing retrains.• Helped transfers catch up to speed with their new department.• Part of a training team sent to Oklahoma City to help train new associates at Amazon Warehouse OKC1. Show less