Christie Sutherland Email & Phone Number

- Leading multiple teams to deliver an exceptional student experience across a range of student operations, support and policies from enrolment to graduation- Supporting Team Leaders to focus teams to thrive in a high performance, engaged, values-based and student-centric environment- Identifying and implementing strategies, new initiatives and processes.

Melbourne, Victoria, Australia

- Managing a team of student advisers who provide high quality support to online students for a major university partner - Coordinating with a wide range of stakeholders including academics, sales and marketing to facilitate information sharing and process improvement across the business- Assisting in the hiring, onboarding and training of the team

Melbourne, Victoria, Australia

- First point of contact for students via phone, email and web chatter, dealing with a range of queries or issues including general academic advice, emotional support, technical assistance and university processes- Providing end to end administrative support throughout the student journey

Melbourne, Australia

• Overseeing the operation of tours in the region
• Helped to grow my team of direct reports, creating new processes and roles and shifting one to New Zealand
• Assisting in the hiring, onboarding and training of the team
• Successful management of numerous customer service issues, working with travellers, suppliers and internal stakeholders globally
• Maintaining and enhancing all supplier relationships with respect to quality control, customer satisfaction and new opportunities
• Contributing to the research, ideation and development of changes to current product and new product opportunities

Melbourne, Australia

• Managing all reservations for tours including sending manifests, booking accommodation, transport and activities
• Liaising with suppliers
• Acting as a support bridge between CEOs and the operations team
• Assisting with the onboarding of new CEOs
• Maintaining updated tour guide resources

• Welcoming guests to Arts Centre Melbourne and handling enquiries
• Delivering guided tours of the Theatres and Hamer Hall buildings
• Use of Tessitura ticketing system to sell tickets to performances
• Performing a wide range of duties to support other staff

Melbourne, Australia

• Leading groups of up to 30 people on walking tours around Melbourne
• Leading school groups on sustainability walking tours of Melbourne
• Providing guests recommendations of activities and things to do in the surrounding region
• Assisting to develop new tour products

Europe

• Providing 24-hour support and mentoring to road crew
• Resolving issues amongst crew, suppliers and passengers
• Maintaining relationships with key suppliers
• Monthly reporting to department heads with ideas and product development
• Briefing crew for upcoming trips
• Key achievement: helped to organise and MC the 2017 Topdeck End of Season Crew Conference

• Working as part of a team to lead groups of passengers on life-changing trips around Europe
• Catering up to three meals a day
• Planning menus and shopping for ingredients
• Preparing food to high health and safety standards
• Remaining within a given budget and completing all accounts
• Organising group activities and resolving any issues amongst passengers

Master Of International Sustainable Tourism Management, Tourism And Travel Services Management, Hd Average, Gpa: 4.0. Awarded Highest Achievement In The Course Upon Graduation.

Activities and Societies: Monash Sustainable Tourism AssociationThe Master of International Sustainable Tourism Management at Monash is.

Bachelor Of Arts (B.A.), Psychology, International Development