• Improved development team productivity by providing detailed userstories and feature documentation that included business use case(s)and relevant domain knowledge• Managed ADO backlog prioritization based on stakeholderexpectations and business needs• Coordinated with the development team manager to plan sprintsand shift resources within the agile team• Facilitated daily stand-up meetings to review progress towardssprint goals• Improved transparency between stakeholders and the developmentteam by hosting weekly or biweekly stakeholder update meetings,initiating discussions when conflicts arose or were foreseen, andtranslated technical issues to non-technical stakeholders• Communicated regularly with stakeholders to ensure alignment onproduct strategy and vision• Gathered and prioritized product feature requirements fromstakeholders• Worked closely with customers to determine their business needsand gather feedback to identify the impact of feature requests andprioritize them according to value

• Improved application function and user experience by thoroughlyand continuously testing the application• Collaborated with developers to implement a process for testing andfeature review integrated with existing git policies that resulted infewer developer reworks• Reported bugs with detailed reproduction steps and screenshots toreduce developer startup time• Collaborated with the development team when reviewing pullrequests to ensure no feature functions were missed and processesare working as intended• Ensured compliance with requirements set by US Customs andBorder Protection (CBP)

• Co-developed, created documentation for, and maintained astandalone application for US Customs Entry filing using Blazorframework• Worked directly with stakeholders to understand customer needs forthe above mentioned application to make a simple and efficient userexperience• Identified and fixed bugs and user experience improvements toimprove a US Importer Security Filing application using ASP.Net Zerowith .Net Core C# and Angular• Participated and contributed in team Agile training

Technical support team lead, prioritize and triage open support tickets, assign tickets to team members, help remove blocks, work with clients and customer service teams to ensure issues are resolved, fix bugs and add/enhance features to existing products

Bootcamp/Workplace Simulation learning Full Stack Web Development