Christina Etheridge Email & Phone Number

Newcastle-upon-Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Sunderland, England, United Kingdom

Seaham County Durham

• Manage Business Advisors delivering business support across England. This is through multichannel environment.
• Successfully deliver around 3000 incoming contacts, 300 chats, 200 emails contacts and over 1000 scheduled in-depth appointments per month.
• Current customer satisfaction rating across the whole team is 97% which the team and I pride ourselves on.
• I complete timely reports detailing performance against KPI’s agreed with key stakeholder (BEIS Government) and I hold… Show more
• I complete timely reports detailing performance against KPI’s agreed with key stakeholder (BEIS Government) and I hold effective monthly operational meetings with stakeholders to discuss results.
• Qualified to deliver vocational training and have assessed more than 20 learners and supported them in achieving qualifications (S qualification at level 5 and 7 which recognises that someone is competent in the.

Peterlee, England, United Kingdom

• Team management of a team dealing with complaints addressed to Board of Directors, Escalations through Customer Service, Regulatory Bodies, Arbitrator Press Office and Legal. Feedback provided to these organisations as.
• Performance management to ensure performance agreements are met. Completed timely One to Ones and team meetings in line with this. Motivated teams by doing buzz sessions to ensure that staff were aware of… Show more
• Performance management to ensure performance agreements are met. Completed timely One to Ones and team meetings in line with this. Motivated teams by doing buzz sessions to ensure that staff were aware of all relevant.
• Created a report on a fortnightly basis to the Board of Directors detailing the top five complaints in the form of the ‘voice of the customer’. Highlighted trends and provided snippets from customer’s written.