Christina Fuoco Email & Phone Number

New York, United States

New York City Metropolitan Area

Steve Madden. Jessica Simpson. Lucky Brand. Vince Camuto. Anne Klein. IZOD. Express. Ross. MX. TJX

New York City Metropolitan Area

• Print invoices, scan checks and backup documents for accounting; maintain accurate financial records.• Manage office expenses and costs; ensure up-to-date and organized financial documentation.• Develop and implement social media strategies; enhance online presence and engagement.• Receive and ship client orders; ensure timely and accurate order fulfillment.• Handle confidential materials with discretions; maintain data security and privacy.• Process Nordstrom/Amazon returns and issue refunds via Shopify/AMT; maintain accurate transaction records. • Update order information in Shopify; ensure accurate tracking, RMAs, and invoice numbers.• Maintain daily showroom inventory; ensure stock levels are accurate and up to date.• Set up conference/showroom for apparel meetings; facilitate smooth and professional presentations.

New York, New York, United States

• Submitted regular report and audits to management, improving call center performance metrics.• Managed social media platforms, increasing engagement through dynamic posts and stories.• Train new employees on company polices and call center procedures, enhancing team efficiency.• Maintained schedules for 100+ styles across 11 locations, ensuring seamless operations.• Supported brand management in administrative tasks, contributing to sales and budget discussions.• Prepared conference room and salon for the CEO-led seminars and events.

New York, New York, United States

•Serve current and potential customers by providing product and service information, resolving problems, answering questions, and suggesting products and services• Conduct and participating in marketing events to drive sales and build new business relationships •Process, book, and verify all client appointments and manage a high volume of inbound calls•Utilize excellent interpersonal and customer service skills to maintain strong customer relationships• Ran data entry communication reports (Google Sheets and MS Excel)• Assist in maintaining company’s website stays up to date.

New York, New York, United States

Assisted in maintaining the showroom floor in an effort to improve customer satisfaction, drive sales, and increase word-of-mouth referrals through a clean, friendly, and welcoming showroomLabeled merchandise delivery dates and prices, and added new orders and returns into the computer softwareTyped UPC codes for department stores and ensured showroom was stocked and ready to show to clientsSet up new collections, including collections at Intermezzo and Coterie

Brooklyn, New York

•Served customers by training staff, purchasing and display products, ensuring excellent customer service, answering questions, developing training programs, and collecting and analyzing sales information• Completed weekly financial tasks including reports, tracking deposits, and calculating cash returns•Coordinated with teams to exceed sales goals and “sold units per transaction” to boost company profits•Interviewed, hired, trained, coached, and supervised associates and effectively communicated company goals•Managed store sales, transfers, merchandise, program designs, and visual displays•Evaluated competition by gathering information such as style, quality, and prices•Purchased inventory by researching emerging products, anticipating buyer interests, and verifying orders•Assisted customers by providing information, answering questions, and completing payment transactions•Maintained a safe and clean store environment, including publishing evacuation routes

Associate Of Applied Science, Retail Merchandising

Activities and Societies: DECA Club Annual Fashion Show -- Head Of Styling / Modeling

High School Diploma

Activities and Societies: Year Book Committee