Selling to Independent stores – GB region – and Key Accounts.Ensuring that all current accounts are managed effectively.Networking and developing new relationships with potential target accounts through all channels.Liaising with customers, delivering a friendly and efficient serviceTaking orders through showroom appointments, in-store, trade shows and telephone.Arranging deliveries, communicating about order updates, additions or drops to the collection.Feeding back to the team on intelligence gained, including sell-through, issues with products and competitor comparison.Planning, preparing-for, and assisting at Trade Shows (Jacket Required & Scoop), including developing and executing detailed plans to attract new and existing customers to visit our stand and place orders.Preparing and delivering Sales presentations to Customers and to the team.Planning and executing regular floor walks of, and sales trips to, current / lapsed stockists, prospects and competitors throughout the GB, reporting on them, and using what you have learned to increase sales.Providing open, fact-based feedback on customer reactions to products, competitors, market trends and any other relevant matters in – e.g. – internal Design and Selection meetings.With the team, assisting with look books and other print / online media, and with PR and Marketing activities, including contributing to blog posts, newsletters / “e-shots,” and other communications.

Sales order and marketing material management. This requires a proactive relationship with the key contacts and an attitude of ownership of the resultsReturns/claim processing and management ensuring that returns/claims are dealt with in a prompt, proactive manner and all stakeholders are kept up to dateProviding on-going analysis and forecasting support to the wholesale team in order to achieve the department objectives in this area, specifically: assisting in sales analysis of wholesale inventory, working with the management team to forecast wholesale sales demand and supplyPreparing and distributing reports to key stakeholders including such as delivery updates, shipping detailsSales campaign showroom support; care for clients during campaign appointments, maintainingvisual standards in the showroom at all times and ensure merchandise is properly displayed at all times and in line with agreed visual standardsResponsibility for sample management and fashion GPS coordination throughout the sales campaign including subsequent transfer to relevant departmentManaging samples out of NBS at the end of season and tracking samples throughout the timeline prior to exitA proactive and positive approach to challenges, liaising with the relevant key contacts to ensure that the best solutions are being offered to maximise the resultProviding ad hoc cover to the team as and when required

Maintenance of Customers’ Master data.Monitor the Order book in order to meet company targets and objectives as well as customers’ expectations.Ensure all Forward orders placed by the Sales Team have been transmitted correctly by checking the pricelist, currency and minimum order quantities by delivery date.Keep a log of all the signed copies of orders.Add and check Customers’ purchase orders when necessary.Keep a log of all the agreements in place with customers during the Season: Sell through guarantee, markdown agreements, SOR agreements, Salary contributions, Marketing contributions.Liaise with the Warehouse and directly with the carriers: DHL, to ensure that the correct Packing, Labelling and Delivery Criteria are followed for all Customers.Work closely with the warehouse in order to monitor the picking, packing and shipping process for all Customers.Organise and monitor all the Bookings for the Customers that require it.Compile and Transmit Delivery Up-dates where relevant.Deal with all the Customer Discrepancies' on deliveries: Shortages/ Overages.Deal with all the Faulty Good queries raised by Customers.Liaise with the Sales Team in order to identify any manufacturing problems raised by Customers.Place all the stock/ markdown orders on behalf of the Sales Team.Add and check the Customers’ purchase orders when necessary.Update and Maintenance of the B2B (intranet reordering system) data.Work closely with the Credit Control department in order to look into all the Debit Notes and Disputes raised by customers.Work closely with Credit Control in order to update them with any outstanding credits, delivery issues that could have an impact on payments. Support Credit Control alongside the Sales Team with Payment Plan and Prepay customers.

To manage & maintain the profile of all individual wholesale accounts that trade with Levis based in the UK & Ireland as well as the key accounts for example House of Fraser, Selfridges and Next (approx. 230 accounts in total)To ensure all Levis pre-booked (seasonal) & replenishment orders ship within the company’s service level agreementsCarry out customer visits to better understand ways of working and initiate improvements where possibleObserved selling appointments to gain as much as exposure to the merchandise as possibleCarry out collection activities, ensuring daily/ weekly follow up of the invoices by personal contact with debtors, sending reminders and statements, contacting agents and employing any other tools needed.Create weekly reports to show which accounts have issues that may effect orders from flowing freely and liase these possible issues with the account managers/ sales director. Manage & maintain each account on SAP & CMDMake sure any claims/ returns are timely approved and processed within decision authority matrixTo liaise with the credit team based in Eugene U.S.A to ensure shared working practices and joint involvement regarding each account’s credit limit allocation & the release of ordersLiaise with all account managers to ensure succinct ways of working with each account and the effective debt collection and subsequent order conversion Setup UK/IE new account within customer master data portal and make sure that all legal requirements have been provided (LRN’s, Store Photos, Credit applications, Credit limits, T&C’s) and uploaded within 2 daysSeasonally actioned credit limit v order book to enable Pre book orders ship smoothly for the season. This entails making suggestions of possible order splits and liaising with relevant account manager to make sure that the order is split in the best possible way for the customer by product and month this is delivered. To ensure the product reach their best sale potential in store

• Achieve a sustained level of collections performance in line with target set. • Ensure that a professional approach is adopted on every call. • Maintain a commercial awareness when negotiating a repayment plan to ensure that a positive outcome is delivered for all. • Ensure that all arrangements are realistic and affordable in line with the customers’ circumstances. • Utilise all tools available to maximise collections quickly and effectively whilst remaining fully compliant with all regulatory requirements. Call Quality Conduct all calls in line with company procedures, TCF principles and OFT guidelines. • Conduct all calls in a professional manner and in line with required standards. • Exercise empathy and understanding, in particular towards debtors who are vulnerable and financially distressed, where applicable, signpost such debtors to the best available service. • Appropriately identify and action the customers’ account in accordance to their ability and intent to pay the outstanding balance. • Establish the customer’s circumstances by capturing summary income and expenditure and adopt the correct strategy to maximize the chance of a payment.

• Effectively manage inbound and outbound agendas.• Effectively mange accounts from early arrears to the point of repossession in line with collection policy and within my mortgage portfolio.• Ensure that all communications are in line with company’s policies, standards and procedures.• Manage the flow of incoming and outgoing calls whilst working towards daily targets.• Administer correspondence from borrowers and take the relevant action within the agreed time scales. Documenting the account details with relevant actions taken.• Ensure compliance within the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation.• Treat customers fairly at all times.• Ad hoc requirements as requested by managers or team leaders.• Adhering to company policies, standards and procedures.• Proactively manage own personal development.

• Make decisions and respond to member enquires by phone and letter in line with the collections department quality standards in accordance with regulatory requirements ensuring members are treated fairly. • Take personal ownership and responsibility to collect arrears and negotiate and assess payment terms. • Respond to members personal circumstances in a confident, articulate and enthusiastic manner. • Ensure that efficient and accurate member records are maintained on 3 different products, Mortgages, Personal Loans and Current Accounts. • Met monthly targets on reducing/money collected on aged debtors. • Agree payment plans to customers that have exceeded their credit limits. • Dealt with customers that were nearing to repossession orders on their property.

• Contact front end users by telephone and letter in the recovery of outstanding payments. • Review 100+ orders daily for despatch the same day. • Liaise with senior management on age debt to help prevent major loses to company. • Liaised with outsourced debt recovery agencies. • Respond to CAB, Solicitors and Credit Company’s letters effectively resolving their queries in a timely manner. • Investigating potential fraudulent accounts, this could lead to court proceedings and to maintain the positive name of Avon Cosmetics. • Credit score new accounts and explain the credit policy. • Setup new accounts. • Partook in key projects to train delegates within a tight deadline whilst making the decision whether the WNS India’s delegates were confident enough to be signed off and become an official member of the Avon UK team. • Produced and presented training manual to key stake holders within Avon UK and WNS India. This was then used throughout the departmental outsource to India.