Christina Thomas Email & Phone Number

• Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and a positive initial experience.• Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their needs, and acting as a trusted advisor.• Proactive Support: Anticipate client needs and provide proactive solutions, ensuring clients are aware of product updates, new features, and best practices.• Issue Resolution: Address client concerns and issues promptly, coordinating with internal teams to deliver effective solutions.• Client Advocacy: Represent the voice of the client within the company, providing feedback to drive product improvements and enhance the overall client experience.

Addison, Texas, United States

• Training for Program Manager position.• Consistently working towards new program implementation and process improvement. • Independently provides support to clients.• Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents. • Develops new lines of business with current clients and informs clients of pertinent legal issues.• Supervises and conducts enrollment meetings and implementation procedures.

Beacon, Ny

• Responsible for managing over 100 accounts. Achieving sales targets of over $285,000 monthly.• Assisted in building strategic action plan for business development.• Served as a lead point of contact for all client account management matters. Responsible for building and maintaining strong, long-lasting relationships with clients.• Oversaw client account management, including, but not limited to, negotiating contracts and agreements to maximize profit.• Assisted with challenging client requests and issue escalations, as needed. • Ensured the timely and successful delivery of our goods according to client needs.• Collaborated weekly with sales and marketing team to identify and grow opportunities.• Highly self-motivated. Takes initiative to continuing education in Sales and Account Management through LinkedIn and HubSpot.

Marietta, Ga

• Reviewed and analyzed 100+ arrest records daily. Utilized both online and hard records to obtain information of potential clients.• Planned and executed initiatives to reach the target client through appropriate channels. Communicated with potential clients to explain services available.• Contacted local county records office to obtain arrest records. Created a strong working relationship with local county office. • Maintained well-organized, detail oriented exceptional communication and writing skills. • Teleworked with no supervision and trained replacement to more efficiently complete tasks expected.

Vilseck, Germany

• Lectured over 50 soldiers on a weekly basis on civilian life and goal setting to achieve work immediately after separation from the Army. Conducted over 50 individual counseling sessions, and other job assistance activities; such as resume critiques and mock interviews. • Assisted in resume writing, interview techniques, job search skills, listing of job opportunities with federal, state, and local governments, as well as, civilian agencies.• Tracked the process of over 75 soldiers with online database and motivated clients to increase their utilization of ACAP Center services.

Vilseck, Germany

• Lectured over 2,000 Soldiers for Family Advocacy Program annual training. • Lectured Super Spouse classes. Assisted with launching of Marriage Enrichment program. Conducted 56 information sessions for a community group, and gives an explanation of the Family Advocacy Program. Conducted 32 24/7 Dad sessions annually. • Provided families with the home management skills necessary to create and maintain a safe and stable healthy living environment. Set up individual appointments with families and conducted counseling sessions about cleanliness of home and any issues that may present. • Collected, maintained, and analyzed data for planning and reporting purposes. Prepared reports required as requested by higher authority. • Implemented marketing for all classes; including but not limited to: creating event and flyers. Promoting classes using social media and print.• Performed administrative duties such as making power point presentations and generating reports.

Dallas, Texas

• Vast knowledge of established management principals, administrative regulations and guidelines and skill in applying knowledge to develop, improve and manage assigned program duties.• Detail-oriented with excellent research, investigative, and reporting skills; over 95% accuracy on reports. • Documented all efforts to convey status information clearly and concisely, both orally and in writing to the client using consistent and appropriate grammar, spelling, and punctuation in General Information Services internal computer systems and in verbal and written correspondence.

Austin, Texas Area

• Maintained calendar for three attorneys with over 20 active cases. Responded to inquiries regarding subpoenas and assisted in determining appropriate documents to provide and actions to take. • Assisted with cases by obtaining specific factual information (e.g., documents and client information), and legal information (i.e., statutes, regulations, recorded judicial decisions and legal articles). • Drafted letters and other miscellaneous correspondence for attorneys as needed. Received all incoming mail and sorted as needed; including scheduling court proceedings, deadlines and making travel arrangements using online database, as needed.

Austin, Texas

• Engaged with Legal Team to counsel families on possible benefits available due to nature of their individual case. Prepared trials in all stages from discovery to closings, legal hearings, trials and client meetings, including cases yielding verdicts over $19 million. Identified and evaluated the facts of a legal case to verify the information can be considered in a court of law. Also responsible for inventory and ordering of all office supplies ensuing to stay under budget.• Researched laws, legal decisions and literature that are relevant to over 20 open cases. Prepared written reports for lawyers, legal arguments, drafted motions and pleadings, secured affidavits and provided assistance during a trial. Drafted and distributed over 2,500 letters to other attorneys in the Austin area.

Master Of Arts (M.A.), Legal Studies

Advanced Paralegal program.

Bachelor Of Arts (B.A.), Criminal Justice

Activities and Societies: Phi Alpha Delta, Alpha Phi Sigma