• Day-to-day call taking• Providing prompt customer support with a professional, friendly, and patient attitude• Proactively memorized company products and services• Followed articles and steps to guide customers to a resolution• Completed customer insight reports and input unites of sensitive data• Trained new hires on company-specific policies, procedures, and compliance guidelines• Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions• Politely addressed any customers complaints, escalating to management only when necessary• Handling sensitive information for things like apply payments for credit card and set up future payments

• Day-to-day call taking• Providing prompt customer support with a professional, friendly, and patient attitude• Proactively memorized company products and services• Followed articles and steps to guide customers to a resolution• Completed customer insight reports and input unites of sensitive data• Trained new hires on company-specific policies, procedures, and compliance guidelines• Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions• Politely addressed any customers complaints, escalating to management only when necessary.

• Day-to-day task management; including following a personally set schedule and managing time• Caring for and assisting elderly client• Organizing/handling calls on behalf of client, including medical appointments, bills, and accounts.

•Setting up lane closures daily•Making public safety my top priority•Team communication and skills