Christina Wright Email & Phone Number

Omaha, Nebraska

Researching, responding to, and resolving consumer complaints filed through the Attorney General and Better Business Bureau consumer complaints divisions. Reviewing account practices to assess and mitigate internal and external risk. Researching and responding to subpoenas and communicating this information to attorneys. Attending depositions, handling minor legal matters, and providing testimonies when required. Investigating public records, past financial activity, and consumer ratings of potential clients. Providing training and assistance to new employees in the department. Researching consumer accounts to prevent and detect fraudulent activity.

Omaha, Nebraska

Conducted quality reviews on agents to identify training opportunities and efficiency. Exceeded departmental productivity and quality standards while also leading multiple special projects. Regularly provided training to supervisors and teammates to promote consistency throughout shifts and departments. Managed multiple high level projects and provides solutions and training for new processes. Created, maintained, and presented training materials for multiple departments.

Omaha, Nebraska

Reviewed customer accounts to assess risk, mitigate loss, and prevent fraudulent activity. Calculated volume of claims filed against vendors and compared that information with their payment volume to determine complaint rates. Made outbound calls to account holders in order to identify activity, gather business information, and provide education on safe selling and buying practices. Contacted customers to notify them of account limitations and request reimbursement of negative account balances.

Omaha, Nebraska

Handled customer support phone calls and resolved all manner of customer complaint claims including chargebacks. Independently monitored and maintained multiple automated macros to increase productivity and efficiency. Provided multiple mentoring sessions to teammate’s which improved department quality and consistency scores. Regularly maintained and exceeded the productivity and quality standards set for the department. Received a high volume of internal agent escalations in which assistance and training with customer claims was provided. Provided support to the supervisors by rotating and assigning tasks to the teammates and by organizing and leading team meetings.

Education record

Activities and Societies: Dean's List

200 Hour Yoga Teacher Certification

Education record

Activities and Societies: Phi Theta Kappa

Education record

Activities and Societies: Archery, Swimming, Creative Writing, Research Writing