I was promoted to District Manager at the end of 2021, a role that was created for me as one of the most tenured employees in the company. I oversaw 4 of the 7 store locations in my district. This included training and developing 4 managers, 4-7 assistant managers and supervising 95 employees in a fast-paced, high-volume environment. As a team leader, and learning from my mentors, I used a supportive, hands-on coaching style to educate managers on their respective duties, implementing weekly… Show more I was promoted to District Manager at the end of 2021, a role that was created for me as one of the most tenured employees in the company. I oversaw 4 of the 7 store locations in my district. This included training and developing 4 managers, 4-7 assistant managers and supervising 95 employees in a fast-paced, high-volume environment. As a team leader, and learning from my mentors, I used a supportive, hands-on coaching style to educate managers on their respective duties, implementing weekly check-ins and guidance. I ensured the customer experience and employee experience was consistent across all stores.Given our small corporate team, I also supervised company-wide operations, sales, team development, training, and marketing initiatives to propel growth and brand awareness. This included outlining high-level strategies to achieve each store’s KPIs, which were consistently met or exceeded at a 95% success rate within my district. I grew such an appreciation for the relationships I developed over the years. This encompassed relationships with 4,000 customers, 10 rescue organizations, and 15 outside vendors. I also had the amazing opportunity to partner with nearly 75 veterinary clinics and hospitals with skilled veterinarians and their teams to cross-promote services. We also utilized their expertise in advisory ways to ensure safety and sound operations within our company.Over the years of growth and change, I led and delivered 20+ projects ranging from store openings, numerous renovations, a company-wide rebrand, manager training programs, safety and sanitation implementation, an annual charity event, hiring and staffing procedures, and capacity tracking. Show less

I first managed the Brookhaven, GA location from Oct 2015 - Apr 2018.As a new manager, operating under a part-owner, I was exposed to every aspect of management, team leadership, and dog behavior and safety. I established brand loyalty through customer relationship management, providing exemplary service and crisis resolution. In an effort to show thanks to our community and expand our philanthropic efforts, I helped plan and cohost an annual pet rescue fundraiser, Party for the Paws… Show more I first managed the Brookhaven, GA location from Oct 2015 - Apr 2018.As a new manager, operating under a part-owner, I was exposed to every aspect of management, team leadership, and dog behavior and safety. I established brand loyalty through customer relationship management, providing exemplary service and crisis resolution. In an effort to show thanks to our community and expand our philanthropic efforts, I helped plan and cohost an annual pet rescue fundraiser, Party for the Paws, for 200+ attendees, resulting in an average of $9K in donations each year, six years running. My daily responsibilities involved store operations, team training and development, customer service, HR tasks, scheduling, and tending to the overall care of the dogs onsite.I was selected to open and manage the Chastain/Sandy Springs, GA location from Apr 2018 - Nov 2021.My involvement in opening Puppy Haven's third location began during the construction phase. I outfitted, staffed and ultimately launched this location, overseeing operations for their largest and highest grossing store. My daily responsibilities were similar, but on a much larger scale. The store was double the size (12,000 sq ft) and I managed 10 more employees (25 total). This pushed me to finetune and expand my operational and leadership skills to best position the store to perform successfully and meet the desired goals. With a big focus on community outreach, my team and I expanded partnerships and brand awareness through attending 15+ local events annually. Show less

Starting as an eager Assistant Manager of a startup pet resort, I upheld superior standards for daily client relations and overall care of 100+ dogs onsite, ensuring seamless operations and safety. Under the store manager, I created schedules, processed payroll, and assisted in interviewing and hiring. I also implemented team training and continual education for 15 employees.

At this innovative global experiential marketing agency, I led internal strategic marketing and communications, showcasing 20 campaigns for Fortune 500 clients such as ESPN, Coca-Cola, and McDonald’s. I developed press releases for media exposure and drafted detailed event campaign summaries to secure 3 top experiential industry awards. In collaboration with their staffing department, I gained leadership experience by co-managing a 15-person intern program. We were also tasked with student… Show more At this innovative global experiential marketing agency, I led internal strategic marketing and communications, showcasing 20 campaigns for Fortune 500 clients such as ESPN, Coca-Cola, and McDonald’s. I developed press releases for media exposure and drafted detailed event campaign summaries to secure 3 top experiential industry awards. In collaboration with their staffing department, I gained leadership experience by co-managing a 15-person intern program. We were also tasked with student recruiting at universities and colleges in the Atlanta and NYC areas. I spearheaded internal events by planning 3 seasonal parties for 50-100 attendees, ensuring alignment with goals and culture. I also partnered with the administrative team to implement employee appreciation events and opportunities to connect outside the office in social settings hosted by the company. Show less

Vista Branding is a boutique marketing and branding agency where I oversaw account management and client relations. I orchestrated client outreach, meeting planning, media relations, and marketing campaigns for 5 clients, including Ronald McDonald House Charities and Greenway Health. My role focused on ensuring brand awareness and project accuracy for our clients. Internally, I assisted the creative team in content creation across the company website and social media platforms, including… Show more Vista Branding is a boutique marketing and branding agency where I oversaw account management and client relations. I orchestrated client outreach, meeting planning, media relations, and marketing campaigns for 5 clients, including Ronald McDonald House Charities and Greenway Health. My role focused on ensuring brand awareness and project accuracy for our clients. Internally, I assisted the creative team in content creation across the company website and social media platforms, including launching a photo entry contest. Show less