Christina Bailey Email & Phone Number

Chicago, Illinois, United States

• Responsible for driving organization learning initiatives through the creation and implementation of training curriculum for Leap’s retail employees. This role will develop training materials and programs to drive the.
• Leads large scale training initiatives, collaborating with cross-functional project teams and external partners to ensure objectives are met.
• Identifies and creates innovative learning solutions and assets that address performance requirements, support performance gaps, and drive behavioral outcomes
• Develops high-quality, engaging blended learning assets grounded in sound learning design principles, incorporating multimedia content, eLearning authoring tools, and strategic uses of facilitation
• Analyzes and leverages performance data and feedback to steer future learning solutions
• Develops, supports, and drives long-term vision for the Training department to further team competencies and KPI increases

Chicago, Illinois, United States

• Reduced voluntary turnover within first 90 days by 50% YOY through improvement of onboarding & training programs
• Led the Diversity, Equity, & Inclusion Strategy, seeking out a more diverse candidate pool and ensuring growth opportunities for marginalized communities
• Developed & implemented a comprehensive training program to educate all team members on essential functions of their job & spice education; managed all phases of the project including launching the initiative and.
• Designed logical learning assets that create an effective, efficient positive learner experience; Maintained, evolved, and expanded upon training content.
• Met with subject matter experts, key stakeholders, and end users to define and identify performance gaps, training requirements, and learning outcomes.
• Developed, coached, & supported leaders across the business, including matching developing team members with appropriate mentorship opportunities

• Increased overall employee satisfaction by 22% YOY as measured through engagement surveys
• Created & implemented company policies, procedures, & DEI/culture initiatives
• Created & maintained job descriptions, organizational charts, and associated pay bands
• Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings if necessary
• Oversaw recruitment efforts for personnel, including writing & placing job ads; screening & interviewing, reference checks, negotiating job offers
• Responsible for employee benefits management, balancing costs with increasing company ability to attract and retain talent

• Launched ongoing partnerships with brands such as America’s Test Kitchen
• Developed custom & private-label partnership program
• Reduced outstanding A/R from $40k+ to under $5k
• Tripled expected sales revenue growth YOY (original projection 5% growth; actual 16% growth)
• Supported onsite HR functions not handled by ASO partner

Legoland Discovery Center Chicago

• Increased Mystery Visitor scores 8% during first year in role; maintained 97% customer satisfaction score
• Product Excellence Champion, Playmaker Champion
• Health & Safety Champion/ADA Officer, including creating & maintaining documentation for yearly audit
• Seconded to LDC Michigan (Mar. 2015) & LDC Columbus (Aug-Sep. 2018) to train opening Duty Manager and Entertainment teams
• Championed onsite HR functions after restructure
• Collaborated with key stakeholders on Events, Marketing, and Food & Beverage teams to develop new procedures and their execution

Legoland Discovery Center Chicago

• Responsible for the day to day smooth and profitable operation of the business
• Managed & developed Duty Manager team
• Managed site labor budget to ensure resources were allocated in an effective and efficient manner
• Analyzed and compiled performance and financial data for corporate business reviews
• Maintained a 97% customer satisfaction score
• Continued duties as Guest Experience Manager during secondment

Chicago, IL

• Organized & stage managed various demos & events open to the public
• Smoothly ran events incl. gathering volunteers, time management & payment
• Best Display, Chicago Highland Games 2011, 2012

Legoland Discovery Center Chicago

• Doubled Photo spend per head YOY
• Launched LEGO Brick Wall product
• Sourced new vendors to decrease Photo cost of sale
• Photo Employee of the Year (2011)
• CEO Award (2011)

Legoland Discovery Center Chicago

• Trained team in basic and advanced skills; trusted with smooth running of 2 departments
• Employee of the Month (Jul. 2009 & May 2010)
• [Part of] Team of the Year, 2010