Christina Hoffecker, Mpa Email & Phone Number

- Leads remote software onboarding and training engagements with Nonprofit clients in Omatic products -Expert on Omatic products and well-versed on product features and functionality. Additional knowledge on various nonprofit fundraising platforms including Classy, Engaging Networks, HubSpot, Swoogo, Stripe, and Encompass-Configure/customizes systems and provides testing support between Salesforce, Raiser’s Edge and BBCRM platforms-Identifies creative technical solutions to complex data issues

North Charleston, Sc

Program DirectorBig Brothers Big Sisters of the Lowcountry (BBBS): 2019 – 2020. Charleston, SC• Helped launch new BBBS startup and created system processes, implemented best practices, and led new onboarding training virtually and on-site. • Develop and implement strategic direction and 1, 5, and 10-year growth plans• Supervise, train, and manage team of four staff and bachelor/master level interns. • Create and manage partnership/vendor relationships, ensure ongoing compliance standards, and introduce/implement cost saving opportunities. • Assist with development and implementation of ongoing training for BBBS stakeholders.• Responsible for consistent and varied virtual communication channels for stakeholder engagement. • Manage quality through key performance indicators, productivity plans, and ongoing data analysis.• Build and analysis multi-layered reports to understand and influence organizational outcomes/decision making.

• Supervised and managed a team of three full time staff and MSW interns.• Served as staff liaison for the Policy Committee and Performance Quality Improvement Team Chair. Responsible for creation of new and evaluation of active policies for industry standards. • Assessed active and developed new programs to meet the stakeholder needs.• Assisted with the writing and reporting of major grants, funding opportunities, and management of event-based fundraisers• Developed performance plan which increased number of program participants by 12% in year 1, 22% in year 2, with an overall increase in participants by 30% over both years combined

• Managed high-volume inbound stakeholders while exceeding support and match goals for active caseload.• High proficiency with stakeholder assessments, interviews, and in-person/virtual training • Managed and trained MSW interns and new staff in customer service-based case management and CRM• Organized and maintained multi-layer digital documentation in adherence with best practice methods for sensitive data-Facilitate and support mentor based relationships between volunteers, children and families-Manage 70+ active and continuous caseloads while exceeding support and match goals within first year at agency -Troubleshoot and problem-solve with program participants to produce timely resolutions-Conduct home assessments, volunteer interviews, and volunteer training to ensure a high level of qualified participants for agency-Manage and train Master's level interns and new staff in customer service based case management-Organize and maintain multi-layer documentation in adherence to best practice methods for sensitive data-Assist with fundraising initiatives and event coordination while using Auction Pay, Blackbaud Mobile, and Raiser's Edge Software to increase development and funding opportunities

Auburn, Alabama Area

-Conducted home visits, created and maintained ongoing support plans, and coordinated groups/programs for parent and community engagement-Followed rigorous documentation standards through Head Start’s software ChildPlus to ensure client safety and data security-Adhered to the NASW Code of Ethics, professional standards and the AL State Licensure standards

Opelika, Al

-Provided direct assistance to consumers through socialization, counseling, observation, and crisis management to increase independent living skills-Assisted consumer with creating goals and opportunities, as well as provided support and follow up with identified goals-Worked with community partners to increase consumer's community engagement and social opportunities for ongoing individual development

Montgomery, Alabama Area

-Supervised and trained 15 staff counselors in best practice standards-Developed and scheduled programs, events, and activities for residential summer camp focused on children ages 6-17-Adhered to the professional standards of excellence maintained by the Girl Scouts of America organization

Lexington, South Carolina

-Conducted intakes for individuals with developmental disabilities and worked with clients in service coordination to navigate Medicaid/Medicare benefits system-Assisted in fundraising events, donation solicitation, and managing agency volunteers focused around the goal of increasing independent living skills and providing client assistance and support

Columbia, South Carolina Area

-Provided administrative and research support for the PIC Institute using community data analytics -Assisted in the preparation and implementation of events, fundraising, and agency activities geared toward organization collaboration and community engagement

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management

Bachelor Of Social Work (Bsw), Social Work

Activities and Societies: Phi Alpha, Tau Beta Sigma, Mighty Sound of the Southeast