Christina Koukos Email & Phone Number

Lombard, IL, US

Downers Grove, Illinois, United States

Greater Chicago Area

• Responsible for standardizing all reporting and analytics, new learning target operating model (TOM), and upgrading out-to-date learning servers. Oversee a team of analysts, designers, and project managers at various.
• Successfully implemented Inform (project management tool) for executive Human Resources reporting within 9 months (including deactivating in-house reporting system and vendor contract signed).
• Worked with technology and architecture teams to review in-house reporting system that was not properly producing executive Human Resources reporting. Worked with countries to investigate incorrect data.
• Liaise between all business units: IT, Compliance, Legal, throughout HSBC.
• Lead project calls, overall project budgets (over $1m USD each project), all documentation including, but not limited to; operations, technology, compliance, legal, information security, business continuity planning.
• Ensured each project met all country specific country regulatory, compliance, and legal laws prior to implementing projects.

• Responsible for centralizing common functions to leverage scale and drive down costs throughout HNAH businesses. Saved company $500K + for each business area.
• Liaise with all shared service areas throughout HSBC.
• Lead project calls, all operational documentation including, but not limited to; operations, billing structure, compliance, legal, information security,
• Manage Business Continuity Planning (BCP), Business Information Risk Officer (BIRO), and Operational Risk (OpR) for Strategic Initiatives while continuing to manage for Global Resourcing.
• Member of the Leader Incident Response Team (LIRT).
• Nominated for 2009 Best in Class award for achievements in Shared Services Organization for North America.

• Responsible for liaising with domestic business areas, all technology teams, and Group Service Centers on a global scale.
• Lead project calls, overall project budgets (over $500K USD each project), all documentation including, but not limited to; operations, technology, compliance, legal, information security, business continuity planning.
• Worked with country specific regulators, compliance, and legal to ensure functions could be moved from one country to another with completing Cross Border Data Transfer Checklists (CBDTC).
• Liaised with Retail Services vendors to ensure customer satisfaction continued to exceed expectations once function transferred offshore.
• Managed Business Continuity Planning for all of HNAH (HSBC North America Holdings Inc.) Global Resourcing Global Projects (5K+ employees) along with Global Projects & Operations department.
• Maintained Operational Risk for Global Resourcing Global Projects and department.

• Internal Consultant who maintained/updated 5,000 users in eProcurement PeopleSoft.
• Led user forum to prioritize business requirements in preparation of Purchasing and Inventory initiative.
• A few examples of achieving numerous SPOT awards were for increasing customer satisfaction 27% in a 6-month period, and having the ability to consult with other departments to incorporate hands on training, which.

• Provided General Ledger support to 18 Business Units for month end closes, forecasts, system maintenance, pre- and post- implementations, enhancements, and upgrades.
• Acted as internal consultant for the implementation of three new Business Units, creating queries, resolving technical questions and issues from internal employees.
• Developed succession planning for the General Ledger Utility Group.
• Was recipient of numerous SPOT awards during Year-End and Tax Season for going above and beyond expectations to ensure deadlines were consistently achieved.
• Also earned the annual Outstanding Achievement Award in 2000 for contributions to the department.

• Responsible for reconciling and reviewing over 600 Branch Local Depository Reconciliation's and 10 UAR Concentration Reconciliation's.
• Resolved accounting questions and issues from our HFC and BFC Branches.
• Demonstrated the ability to communicate effectively with all levels of management.
• Perfected Branch Accounting Department procedures, which streamlined the process, which drastically improved write-offs.

• Responsible for the 5400 Cyclic reject report.
• Reviewed and approved miscellaneous debit and credit forms for Retail Service cardholder transactions.
• Assisted four staff members in researching and clearing items for 12 Loan Account Reconciliation's.
• Successfully tested and reconciled Cash funding accounts through our WHIRL conversion process.
• Interacted with all levels of Management.

• Responsible for establishing contact with customers in order to collect on past due accounts.
• Assisted over 250 Merchants with applying for cardholder credit cards.
• Instrumental in the successful migration from Las Vegas, Nevada.
• Played integral role with the acquisition of the Mitsubishi portfolio.
• Interacted with all levels of Management.