Christina Lee Lam Email & Phone Number

San Jose, California, United States

Los Gatos, California

• Supervised and managed the Staffing team in Los Gatos and Carmel
• Oversee all staffing managers case load between 30-40 clients, as well as maintain my clients withoverall total weekly revenue of $200K
• Served as the point person to handle any issues regarding daily operations, i.e., Caregiver activity,staffing challenges, workers compensation, pay rate increases, and caregiver complaints
• Responsible for hiring new staffing managers: orientating and training them on company policies andprocedures, best practices, Clearcare
• Conducted annual performance reviews and held monthly meetings for the staffing team
• Managed and approved all staffing managers PTO requests to ensure business operates efficiently

Los Gatos, California

• Responsible for managing client case load between 40-50 clients
• Developed and built rapport with all caregivers to ensure a trusted relationship
• Managed and handled all caregiver schedules and issues that arise, i.e., callouts, scheduling changes
• Directly communicate with all caregivers to check in and follow up on case
• Staffed all new client cases by properly matching the best fit based on experience and client needs
• Verified all caregiver shifts on a weekly basis to confirm accurate clock-in/clock-out hours

San Jose, California

• Recruited, interviewed, and orientated all new caregivers
• Prepared and finalized weekly payroll and billing and sent client invoices
• Managed 20-30 clients with scheduling and handling all client issues
• Trained caregivers on 5-hour annual training required by the Home Care Aide Registry
• Handled all new client intakes and set up assessments for the owner
• Ensured all caregiver documentation is updated monthly; i.e tuberculosis, background check, I-9documents, and Home Care Registry and training

San Mateo, CA

• Completed new-hire onboarding tasks with applicant tracking system
• Posted job listings on recruiting websites
• Oversee all actions in accordance with state and federal employment laws and regulations
• Revised the Clinical and HR Policies and Procedures manual
• Established an employee recognition program on a monthly basis
• Responsible for the performance evaluation of field staff

Los Altos, Palo Alto, And Mountain View

• Achieved Home Health Agency State Licensure
• Handled staffing requests from new / existing clients representing annualized revenue of over $100K
• Worked closely with the Director of Nursing to maintain HIPPA/regulatory compliance
• Verified 100 employee files within 2 days in preparation of state audit
• Submitted an average of 20 UB04/ HFCA claims per month and prepared 40 invoices per week
• Initiated and pursued business development opportunities to increase overall revenue.

San Jose, CA

• Provided outstanding service to all clients in a fast paced outpatient clinical setting
• Ensured rapid insurance approval turnaround to maintain stable cash flow
• Resolved claim denials/unpaid payments to maximize insurance reimbursements
• Verified medical benefits and obtained authorizations for work-related injuries
• Acted as the main liaison between doctors and insurance companies
• Performed bank reconciliation reports to track expenses and incoming payments

Bachelor Of Science, Business Administration; Concentration: Management

Project Management Program Certificate (In Progress)

Courses: Project Management; Project Procurement Management; Quality Management; Human Factors & Team Dynamics for Project Management.