Christina Becker Email and Phone Number

Own and lead the payroll SaaS onboarding experience to build custom databases, train clients on system best practices, and ensure seamless payroll posting Ability to communicate and navigate complex customer business needs and technical requirements to deliver a quality experience start to finishHoning project management skills while working with multiple customers concurrently (50+)Cultivate time management skills for calendar management across multiple time zones, and maintain detail oriented inbox managementPartner with internal teams to ensure optimal cross functional alignment on client handoff and needsMeet with clients to capture action items, delegate, prioritize, and follow up on progress to stay on trackFuturistic mindset using long term planning to create client timeline, and planning ahead for goal tracking

Answer guest requests through Zendesk with empathy to deliver high quality customer interactions Efficiently achieve and exceed monthly metrics revolving ticket solves, CSAT, reopen rates and moreRemain flexible in a constantly growing environment with new processes and changesCollaborate with customers via Salesforce CRM on behalf of guests to find a resolution to issuesBecame certified as a KCS Writer to be qualified to assist with developing new materials for our ever growing team including ticket macros, help center articles, and training documentsApplied and was accepted to Equip: A Pre-Manager Development program after 6 months in position

Worked diligently with clients towards their best interests on buying and selling real estateCultivated strong, enduring, client relationships to ensure the best customer service possibleEffectively prospected on the phone, online, or in person, to find and obtain new clienteleExclusive partnership with Zillow Flex and converted cold clients to finalized salesStaged homes and prepared them for maximum client revenue, and researched to show potential homesCommunicated with other agents, clients, lenders, and other associates when working on a transaction with the highest level of professionalismAccurately completed and negotiated legal contracts on behalf of clients to advocate for and protect them

At another point in my life that I worked multiple jobs at the same time, I was a server at a locally owned restaurant. I greeted new and returning customers, while developing relationships which resulted in customer loyalty. I provided friendly customer service all while remaining calm during periods of high volumeMaintaining a professional and sharp appearance at all times was very important in the job. Accurately taking specified orders, and fulfilling customer orders was key. Doing this all from a diverse, changing menu. I swiftly and successfully addressed any customer complaints or concerns, escalating it to management when necessary

This work experience has given me advanced skills in customer service and customer relationship management. I worked as a key communicator between clients, stylists, and salon managers. I answered phones and communicated with clients to book appointments. Due to this I am skilled at managing various schedules and problem solving for clients and stylists. I was a creator of reports based on opening, closing, and other various daily salon activities. I was trusted to handle money transactions and banking change orders. I also have had the experience of training seven new receptionists on tasks, skills, and responsibilities within the job. I also assessed, inputed, and updated inventory counts of salon retail.

I was the Public Relations Intern at Omaha Performing Arts during the spring semester of 2019. As the Public Relations Intern, I created and put together press kits that were delivered to advertisers around Omaha. During my time with the organization, I attended and assisted with various show nights and events for cast and crew members. I also had the opportunity to assist with the very exciting annual show reveal event.

I worked at Hiro 88, as a Fine Dining Host. At the restaurant I worked diligently with my fellow hosts, servers, and managers to ensure the guest has a wonderful dining experience. I maintained a professional and sharp appearance at all times. I have experience with handling customer complaints with good listening skills and empathy. I also answered phone calls, took orders, and received and put together to-go orders with precision and accuracy. I used active thinking and planning skills to figure out seating arrangements for guests and servers. From the minute a guest walked in, until the minute they left the restaurant, I was working to ensure satisfaction for everyone involved.